Manager: Ski & Ride School

Vail Resorts • Ludlow, VT

1d • Onsite

About The Position

The Ski and Ride School Manager leads the resort’s Ski & Ride School location and its supervisory team, creating a welcoming guest experience while modeling the company’s values and leadership competencies. The role focuses on quality control, guest relations, sales generation, staff performance development, financial responsibility, communication, teamwork, administrative duties, and self-development.

The manager oversees program growth and expenses, coordinates day-to-day supplies and program tools for indoor and outdoor operations, and ensures staffing levels align with daily business needs. The position works with the Director of Skier Services, Senior Manager, and other resort departments to meet employee, guest, resort, and business needs. This is a full-time winter seasonal position for 2026/2027, with a stated pay range of $58,859–$84,084.

Requirements

• High school diploma or equivalent.
• At least three years of experience as a Ski & Ride School instructor.
• At least two years of supervisory experience.
• PSIA/AASI Level 2 certification or equivalent.
• Proficiency with Microsoft Office.
• Fluency in written and spoken English.
• Ability to work in inclement weather in a high-alpine environment.
• Excellent guest-service and communication skills.
• Ability to work well in a team and demonstrate strong leadership skills.
• Ability to work a flexible schedule, including weekends, nights, weekdays, evenings, and holidays.
• Must pass a background check.

Nice To Haves

• PSIA/AASI Level 3 certification or equivalent.
• Children Specialist 2 certification or equivalent.
• Prior experience working with children, adults, and private lessons.
• RPOS experience.
• College degree or experience in a relevant field.
• Experience in a high-volume, fast-paced work environment.

Responsibilities

• Develop supervisors, instructors, and support staff at the assigned location and help them understand their roles in the business.
• Implement Ski & Ride School and company policies and procedures and hold staff accountable for following them.
• Resolve guest complaints using company values and available company tools.
• Drive the business through product quality control, labor management, and employee and guest safety.
• Communicate effectively with leadership, peers, and other departments to support staff and guests.
• Oversee and coordinate day-to-day supplies and program tools for indoor and outdoor operations.
• Understand, lead, and model the company’s mission, vision, and values.
• Contribute to the development of future departmental strategic initiatives.
• Ensure staffing needs align with daily business needs.
• Perform other job duties as assigned by management.

Benefits

• Free employee passes.
• Discounted lift tickets for friends and family.
• Free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral Program.
• Wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED