Skate Shop Attendant

The Edgewater Hotel • Madison, WI

2d • $0 - $14 • Onsite

About The Position

The Icehouse, located in The Edgewater’s outdoor plaza in Madison, operates the city’s only downtown ice rink during winter. Ice Rink Attendants help with the rink’s daily opening and upkeep and support Icehouse staff with customer service, food delivery, and general care of the Icehouse area. They are responsible for maintaining a safe, courteous, and efficient rink area while providing guest services. The role works in a counter-service restaurant environment and may involve the kitchen, rental shop, and ice rink. Most of each scheduled shift is spent outdoors.

Requirements

• Available for at least three shifts per week and able to work a flexible schedule, including nights, weekends, and public holidays.
• Demonstrated experience and knowledge of general safety practices.
• Excellent interpersonal and customer service skills, with a team-player attitude.
• Willingness to learn new concepts and ideas.
• Ability to communicate effectively, both verbally and in writing.
• Ability to handle multiple tasks and priorities and interact with customers and hotel management at all levels.
• Ability to work outside and remain on one's feet for most of each shift.
• Ability to talk, hear, stand, walk, bend, kneel, stoop, and crouch.
• Ability to read, write, and determine wait times based on Icehouse procedures.
• Ability to occasionally lift products weighing up to 50 pounds and work outdoors in winter weather.

Responsibilities

• Assist with the daily opening and upkeep of the ice rink.
• Help Icehouse staff with customer service, food delivery, and general care of the Icehouse area.
• Maintain a safe, courteous, and efficient rink area for customers.
• Follow safety rules and regulations for The Edgewater Plaza and ice rink.
• Assist guests, provide information about the hotel’s layout and offerings, and handle multiple guests at a time.
• Use standard equipment including point-of-sale computers and cash registers.
• Help in kitchen and rental shop areas and on the ice rink.
• Visually scan work areas to ensure cleanliness and safety standards are upheld.
• Shovel ice and snow as needed.

Benefits

• Employer-provided training.
• Flexible scheduling.
• Discounts at onsite restaurants.
• Discounts at the onsite full-service spa and retail shop.
• Discounted stays at affiliated hotels.
• Discounted off-site parking for part-time and seasonal team members, or a supplied Madison Metro bus pass.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed