Arena Attendant II (Ice Skate Attendant)

Mall of America•East Rutherford, NJ

About The Position

The Arena Attendant II (Ice Skate Attendant) provides guests with a fun and enjoyable Arena experience while ensuring their ongoing safety and security on the attraction. The position supports rink operations, guest services, skate rentals, specialty events, hockey activities, and rink safety. It is a part-time, year-round role requiring flexible availability Monday through Sunday, including days, evenings, overnights, and weekends. The position requires the ability to ice skate. American Dream is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. Employment decisions are made without regard to protected characteristics or any other basis prohibited by law.

Requirements

Ability to ice skate.
Professional, warm, and welcoming demeanor.
Ability to lift and carry up to or over 50 pounds.
Customer service skills and ability to foster positive interactions with the public.
Strong conflict-resolution skills and ability to remain calm in stressful situations.
Flexible availability Monday through Sunday, including days, evenings, overnight, and weekends.

Nice To Haves

Proficiency in ice skating.
First Aid, CPR, and emergency response training.
Experience working in an ice arena or related recreation facility.
Experience operating a forklift.

Responsibilities

Greet guests in a professional, welcoming, and friendly manner.
Provide guests with detailed instructions on safe use of the Ice Rink.
Ensure the rink and surrounding areas, floors, and high-touch surfaces are cleaned and sanitized.
Assist with rink conversions by retrieving, installing, and tearing down special decking and carpeting used for events.
Act as a guest experience representative during specialty events.
Process skate and helmet rentals and collect them at the end of use.
Accurately process admissions by cash, credit card, or automatic debit.
Handle stressful guest situations calmly and efficiently.
Use strong customer service skills while adhering to specified safety regulations.
Distribute, collect, and sanitize skate aids.
Operate the SPARX electric skate-sharpening machine to maintain rental skate sharpness.
Operate the scoreboard controller for hockey games and practices.
Serve as a locker room attendant for hockey or special events.
Act as a first responder to injuries or incidents during public skating sessions.
Complete training in First Aid, CPR, emergency protocols, and bodily-fluid cleanup.
Complete assigned tasks within the guidelines and deadlines set by Rink Leadership.
Perform other responsibilities as required.