Arena Attendant II (Ice Skate Attendant)

American Dream•East Rutherford, NJ

About The Position

The Arena Attendant II is responsible for providing guests with a fun and enjoyable arena experience while ensuring their ongoing safety and security on the attraction. This role supports public skating, hockey games and practices, and special events, while delivering welcoming guest service and following safety requirements. The position is part-time and year-round, with flexible availability required Monday through Sunday, including days, evenings, overnight hours, and weekends. The role requires the ability to ice skate and includes frequent standing and movement, repetitive keyboard use, reaching, occasional lifting and carrying, and other physical activities.

Requirements

Ability to ice skate.
Flexible availability Monday through Sunday, including days, evenings, overnight hours, and weekends.
Ability to stand and move frequently, approximately 80% of the time.
Ability to perform repetitive keyboard motions frequently, approximately 75% of the time.
Ability to reach at or above shoulder level periodically, approximately 25% of the time, and at or below shoulder level frequently, approximately 50% of the time.
Ability to stoop or squat periodically, approximately 10% of the time.
Ability to lift and carry up to 20 pounds occasionally, approximately 25% of the time, and up to 40 pounds infrequently, approximately 10% of the time.
Ability to kneel and bend periodically, approximately 10% of the time.

Nice To Haves

Proficiency in ice skating.
First Aid, CPR, and emergency response training.
Experience working in an ice arena or related recreation facility.
Experience operating a forklift.
Previous customer service experience and the ability to foster positive interactions with the public.
Strong conflict resolution skills and the ability to remain calm in stressful situations.
Professional, warm, and welcoming demeanor.

Responsibilities

Greet guests in a professional, welcoming, and friendly manner.
Provide guests with detailed instructions on the safe use of the ice rink.
Clean and sanitize the rink, surrounding areas, floors, and high-touch surfaces.
Assist with rink conversions by retrieving, installing, and dismantling special decking and carpeting used for events.
Represent the guest experience team during specialty events.
Process skate and helmet rentals and collect equipment at the end of use.
Accurately process admissions by cash, credit card, or automatic debit.
Handle stressful guest situations calmly and efficiently.
Provide strong customer service while adhering to specified safety regulations.
Distribute, collect, and sanitize skate aids.
Operate an electric skate-sharpening machine (SPARX) to maintain rental skate sharpness.
Operate the scoreboard controller for hockey games and practices.
Serve as a locker room attendant for hockey or special events.
Act as a first responder to injuries or incidents during public skating sessions.
Complete training in First Aid, CPR, emergency protocols, and bodily-fluid cleanup.
Complete assigned tasks within the guidelines and deadlines set by rink leadership.
Perform other responsibilities as required.