Site Sustainment Executive

Oracle•United States,

10d•$126,200 - $264,100

About The Position

Within Oracle Health Government Services and the Sustainment Operations pillar, the client success executive team builds structured, standardized, and proactive relationships with VA Medical Centers (VAMCs) that use Oracle Health software. Team members own relationships with VAMCs in their markets and develop and execute site-level strategies aligned with each center’s executive leadership priorities. They bring together products and people to support adoption, roadmap awareness and input, and site self-sufficiency after deployment. They also share lessons across the VA and Oracle and improve the sustainment model for future sites. As a Market Executive, you will proactively build and maintain relationships with one or more VAMCs. You will communicate effectively with executive audiences at Oracle and the VAMC, serve as a trusted advisor, solve problems, and measurably improve the site so it can become an advocate for Oracle Health. The role requires working effectively in a matrixed environment and coordinating across Oracle Health teams and client success colleagues. You must reside in, or be willing to relocate to, an already virtually approved location, and be willing to travel up to 80% as needed. Additional or irregular hours may be required as needed and as permitted by local regulations. The role also requires compliance with corporate and organizational security policies and other assigned responsibilities. Oracle’s stated U.S. hiring range is $126,200–$264,100 per annum. The role may also be eligible for bonus, equity, and compensation deferral. Oracle describes its benefits package as including insurance, retirement savings, paid leave, and other programs.

Requirements

At least 10 years of relevant professional experience in technology or healthcare.
At least 5 years managing client executive-level relationships in sales, deployment, support, or client relationship settings at Oracle Health or within clinical settings.
Obtain the appropriate government security clearance for the position.
Must be a U.S. citizen due to the client contract.
Excellent oral and written communication skills at executive levels.
Critical-thinking and decision-making skills, balancing the needs of multiple stakeholders.
Ability to lead and manage teams to excellence in matrix environments.
High reliability in completing recurring and one-off tasks with minimal supervision.
Ability to navigate the VA and Oracle Health Government Services organizations to solve client problems and escalate effectively.
Strategic thinking and relationship-building skills.
A can-do spirit and relentless positivity.
Must reside in or be willing to relocate to an already virtually approved location.
Must be willing to travel up to 80% as needed.
Must be willing to work additional or irregular hours as needed and allowed by local regulations.

Nice To Haves

Bachelor’s degree.
Existing VA government clearance.
Previous experience dealing with the VA or other federal government agencies.

Responsibilities

Own the relationship with one or more client VAMCs.
Build meaningful, beneficial relationships with VAMC personnel as a trusted advisor.
Determine and execute client strategic plans, aligning Oracle Health Government Services activities with VAMC priorities, and present client strategies to executive audiences.
Maintain and work on client issues, engaging appropriate processes and people through national teams or local personnel across Oracle Health Government Services and the VA.
Achieve measurable improvements in metrics such as satisfaction scores and adoption metrics.
Bring cross-functional Oracle teams together to execute strategic plans and solve problems.
Prepare verbal and written monthly and quarterly briefings for large audiences within Oracle Health, site executive leadership teams, and VA national personnel.
Share learnings from VAMCs with peers and Oracle Health Government Services teams, as applicable.
Work collaboratively and pursue continuous improvement.
Work in accordance with corporate and organizational security policies, safeguard corporate and client assets, and take appropriate action to prevent and report security compromises within the position’s scope.
Perform other responsibilities as assigned.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term and long-term disability insurance.
Life insurance and accidental death and dismemberment insurance.
Supplemental life insurance for employees, spouses, and children.
Health care and dependent care Flexible Spending Accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Paid time off, including flexible vacation for eligible salaried employees or accrued vacation for other eligible employees.
11 paid holidays.
Paid sick leave: 72 hours upon hire, refreshed annually, with unused balance carried over up to a 112-hour cap.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary auto, homeowner, and pet insurance.
May be eligible for bonus, equity, and compensation deferral.