Sustainment Coordinator

Universal Technical Resource Services, Inc.•Helotes, TX

11d•$72,400 - $100,048•Hybrid

About The Position

Universal Technical Resource Services, Inc. (UTRS) is seeking a Cybersecurity Sustainment Coordinator to support customer service relations for Cyber Security Service Provider (CSSP) operations, including cyber defense operations and services within the Department of Defense Information Network (DODIN) environment. The role is a key member of the Mission Support Team and is based in San Antonio, Texas, with occasional remote work. The coordinator supports organizations through onboarding for cybersecurity services, processes technical documents, and works with engineering and cybersecurity teams to develop subscriber technical solutions. The role also prepares formal subscriber agreements and invoices, monitors subscriber artifacts, agreements, funding, and services for continued alignment and compliance, and helps create and edit team documentation such as SOPs, TTPs, support guides, and templates.

Requirements

Bachelor’s degree and 4 years of experience, or 8 years of additional relevant experience in lieu of a degree.
Secret security clearance required.
Strong multitasking skills and ability to prioritize tasks and assignments in a dense environment to meet defined or undefined deliverables.
Ability to deliver concise briefs and reports to large groups and senior leaders, with strong communication skills to convey complex cybersecurity concepts.
Expertise in cloud technology, including an understanding of cloud platforms, services, and cybersecurity best practices.
Proficiency in Microsoft Office, particularly Outlook, to manage and prioritize high volumes of email communication.
Familiarity with Army and DoD policies affecting the cybersecurity community.
Ability to use project management principles and methodologies (PMI) to plan, execute, and complete tasks.
Fluent spoken, read, and written English.
Must be a U.S. citizen.

Nice To Haves

DoD Top Secret/SCI security clearance.
Experience using Tableau, JIRA, Confluence, and Salesforce.

Responsibilities

Serve as the primary point of contact and support for organizations navigating cybersecurity-services onboarding, ensuring clear communication and efficient implementation.
Process technical documents and collaborate with engineering and cybersecurity teams to develop technical solutions for subscribers.
Draft formal subscriber agreements and invoices, ensuring accuracy, compliance, and clear communication of terms and financial obligations.
Evaluate subscriber artifacts, agreements, funding, and services throughout their tenure to ensure alignment with organizational standards and objectives.
Assist in authoring and editing team documentation, including Standard Operating Procedures (SOPs), Tools, Techniques, and Practices (TTPs), support guides, and templates.