Site Support Manager

Industrial Valve Sales and Service LLC•Saraland, AL

10d•Onsite

About The Position

The Site Support Manager leads onsite operations at a major Gulf Coast refining customer, reporting out of the Mobile, Alabama shop. This hands-on leadership role oversees field teams, resources, and project execution while maintaining high standards of safety, quality, and cost control. The manager is responsible for balancing multiple concurrent outages and routine maintenance activities, serving as the primary onsite customer contact and the link between the customer, the shop, and sales staff. The role includes directing technicians and managing company trucks, trailers, and tooling; planning and executing outages; coordinating routine maintenance; troubleshooting industrial valves and developing repair plans; collaborating with engineering and technical teams; monitoring labor productivity; and protecting company assets. The schedule is 5/8s or 4/10s, with flexibility to support extended hours as operational needs require. The position is hourly and includes a company-provided truck.

Requirements

Proven experience in the valve service industry.
Strong background in industrial management or field supervision.
Demonstrated ability to manage technicians, equipment, and multiple concurrent projects in a refining or heavy industrial environment.
Solid industrial valve troubleshooting skills and ability to create accurate repair plans.
Proficiency in Microsoft Office, including Excel, Word, Outlook, and scheduling tools.
Excellent communication, organizational, and scheduling abilities.
Cost-conscious mindset and experience protecting company assets and managing labor productivity.
Ability to work flexible schedules, including extended hours during outages.
Customer-first approach.

Nice To Haves

Experience supporting major Gulf Coast refining customers.
Five or more years managing service teams in industrial settings.
Familiarity with outage planning, logistics, and multi-project coordination in a field service setting.
Prior experience collaborating with internal engineering teams on technical solutions.

Responsibilities

Direct and manage the onsite team of technicians and company trucks, trailers, and tooling, ensuring efficient resource use and prioritizing safety and quality.
Lead outage preparation and execution, including site walkdowns, staffing plans, material coordination, detailed scheduling, logistics, shop repair oversight, and customer communication.
Manage multiple simultaneous outages and routine work scopes.
Oversee ongoing maintenance activities, including staffing, materials, scheduling, shop repair coordination, and customer communication.
Troubleshoot industrial valve issues and develop accurate repair plans for field technicians.
Collaborate with internal engineering and technical teams to develop practical solutions to complex problems and work with customers to implement them.
Monitor employee time and productivity, protect company assets, and maintain cost consciousness across site activities.
Act as the primary onsite customer contact and provide clear, professional, timely communication.
Coordinate among the customer, the shop, and sales staff while keeping multiple projects on track.