Site Support Technician

TEKsystems • Flowery Branch, GA

6d • $19 - $21 • Onsite

About The Position

The Site IT Support Technician provides hands-on technical support for associates in office and manufacturing environments. The role resolves day-to-day technology issues, deploys and maintains end-user devices, supports conference room technology, and promotes a positive user experience across the site. The technician works independently while collaborating with internal IT teams and third-party vendors.

The role includes onsite and remote end-user support, incident and service request ownership, device deployment and lifecycle management, asset and inventory tracking, conference room and audiovisual support, and smart hands assistance for site infrastructure. The technician also maintains documentation, recommends process improvements, and participates in technology projects and site-wide initiatives.

This is a contract position based fully onsite in Flowery Branch, Georgia, Monday through Friday, 8 a.m. to 5 p.m. Occasional after-hours or project-related activities may be required. The pay range is $19.00–$21.00 per hour. The position is anticipated to close on November 6, 2026.

Requirements

• At least 1 year of experience in Desktop Support, Deskside Support, Help Desk, Field Services, or Technical Support roles.
• Experience supporting Windows 10 and Windows 11.
• Working knowledge of Microsoft 365, Outlook, Teams, and Office applications.
• Experience with ticketing systems.
• Strong troubleshooting and problem-solving skills.
• Experience supporting printers, mobile devices, and end-user hardware.
• Ability to work independently while managing multiple priorities.
• Excellent verbal and written communication skills.
• Ability to work onsite and support occasional after-hours or project-related activities as needed.

Nice To Haves

• ServiceNow experience.
• Active Directory user administration experience.
• Knowledge of Microsoft Intune, Azure AD (Entra ID), or Microsoft Autopilot.
• Experience with imaging and device deployment tools.
• MacBook and thin client support experience.
• Manufacturing or plant-floor support experience.
• Familiarity with ITIL best practices and processes.
• Asset management and inventory control experience.
• Knowledge of SCCM/MECM, audiovisual support, smart hands support, or knowledge base documentation.

Responsibilities

• Provide onsite and remote technical support for Windows laptops, desktops, tablets, mobile devices, printers, peripherals, and approved business applications.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.
• Provide customer service and timely communication and status updates.
• Own assigned incidents and service requests from intake through resolution.
• Document troubleshooting steps, resolutions, and updates in the ticketing system.
• Escalate issues appropriately and collaborate with specialized support teams.
• Follow ITIL-based incident, request, problem, change, and knowledge management processes.
• Configure, deploy, image, test, maintain, refresh, recover, and retire end-user devices.
• Support onboarding, workstation setup, employee moves, device replacements, and software installations.
• Assist with Windows 11 upgrades, hardware refreshes, and technology rollouts.
• Support Microsoft Autopilot and device provisioning activities where applicable.
• Maintain accurate IT asset and inventory records, track assigned equipment, and reconcile stock levels.
• Support CMDB updates and asset lifecycle management.
• Perform routine conference room technology health checks and provide meeting and event support for Teams and video conferencing systems.
• Troubleshoot displays, projectors, cameras, microphones, and related audiovisual equipment.
• Coordinate with vendors and specialized support teams as needed.
• Provide smart hands support for servers, network equipment, UPS systems, and other site technology.
• Perform basic infrastructure troubleshooting and coordinate with network and infrastructure teams.
• Assist with rack-and-stack activities, equipment installations, and hardware replacements.
• Create and maintain knowledge base articles, procedures, and training documentation.
• Identify recurring issues and recommend process improvements.
• Participate in projects, technology refreshes, and site-wide initiatives.

Benefits

• Medical, dental, and vision coverage, subject to eligibility and plan terms.
• Critical illness, accident, and hospital coverage, subject to eligibility and plan terms.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options.
• Voluntary life insurance and AD&D coverage for employees and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off or leave, which may include PTO, vacation, or sick leave.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed