Site Supervisor

ABM US•Houston, TX

About The Position

The Site Supervisor provides direction, motivation, and guidance to a team of cleaners. The role supports cleaning operations at an assigned building, helping maintain quality and customer satisfaction while coordinating staff, schedules, supplies, equipment, and communications. The Site Supervisor assists the Supervisor and Shift Manager with field employee direction and supervision, leads the shift in the Supervisor’s absence, and may direct smaller work groups when the Supervisor is present. The position also performs team duties and other assigned tasks.

Requirements

Must be at least 18 years of age.
1–2 years of custodial experience.
2–5 years of leadership experience.

Responsibilities

Conduct quality improvement inspections in assigned areas and ensure quality and satisfaction levels meet or exceed expectations.
Promote high levels of customer satisfaction.
Assist with training and development, including training new hires assigned to the building.
Provide guidance on safety, cleaning processes, procedures, and chemical usage.
Counsel crew members on tardiness, absenteeism, and work performance using proper documentation procedures.
Lead and participate in a team to complete assigned tasks successfully.
Run and lead the shift in the Supervisor’s absence and direct smaller work groups when the Supervisor is present.
Assist the Supervisor and Shift Manager with direction and supervision of field employees; report performance issues to the Supervisor.
Maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, and others.
Comply with company, client, and regulatory safety, security, compliance, and quality standards and procedures.
Provide leadership, direction, and positive coaching to team members, and facilitate communication between field employees and management.
Assist with training housekeeping staff and scheduling work assignments, including daily and weekly schedules.
Oversee and perform cleaning operations and additional service requests in the assigned building.
Manage property keys and access cards, and ensure premises remain secured.
Report damaged, broken, or non-working features and items.
Work with the Area Manager to schedule jobs with the Property Manager and cleaning crew, coordinate crew schedules, oversee job quality, and confirm completion with the Area Manager.
Attend and participate in meetings and training sessions involving the assigned property and crew.
Complete timesheets, verify their accuracy, and deliver them to the office.
Check supplies, equipment, and chemicals weekly; complete order forms accurately; and coordinate equipment use and inventories.
Perform all tasks and duties required of the team and other duties as assigned.