Site Supervisor

ABM•Houston, TX

About The Position

The Site Supervisor provides direction, motivation, and guidance to a team of cleaners. The role oversees and performs cleaning operations in an assigned building, supports staff training and scheduling, and helps maintain quality, safety, customer satisfaction, and effective communication between field employees and management. The position assists the Supervisor and Shift Manager with field employee supervision and is responsible for leading the shift when the Supervisor is absent.

Requirements

Must be 18 years of age or older.
1–2 years of custodial experience.
2–5 years of leadership experience.

Responsibilities

Conduct quality improvement inspections in assigned areas and ensure quality and satisfaction expectations are met or exceeded.
Provide leadership, direction, positive coaching, and open communication to team members and between field employees and management.
Assist with training and development, including providing guidance on safety, cleaning processes, procedures, and chemical usage.
Train new hires assigned to the building and assist with training housekeeping staff.
Counsel crew members regarding tardiness, absenteeism, and work performance using proper documentation procedures.
Lead and participate in a team to complete assigned tasks; lead the shift in the Supervisor’s absence and direct smaller work groups when the Supervisor is present.
Assist the Supervisor and Shift Manager in directing and supervising field employees, and report performance issues to the Supervisor.
Establish and maintain effective working relationships with passengers, coworkers, shift coordinators, supervisors, and managers.
Comply with company, client, and regulatory safety, security, compliance, and quality standards and procedures.
Assist with making daily and weekly work schedules and coordinate cleaning crew schedules.
Oversee and perform cleaning operations and additional service requests in the assigned building.
Work with the Area Manager to schedule jobs with the Property Manager and cleaning crew, oversee job quality, and confirm completion with the Area Manager.
Manage keys and access cards and ensure the premises are secured.
Report damaged, broken, or out-of-service items and features.
Attend and participate in meetings and training sessions involving the assigned property and crew.
Complete timesheets, validate their accuracy, and deliver them to the office.
Check supplies, equipment, and chemicals weekly; complete order forms accurately; and coordinate equipment usage and inventory.
Perform all tasks and duties required of the team and other miscellaneous duties as assigned.