Site Supervisor

Patient Engagement Advisors • Gloversville, NY

10h • $62,400 - $69,000 • Onsite

About The Position

Patient Engagement Advisors (PEA) is hiring a full-time Site Supervisor to lead its onsite CareConnect team at Nathan Littauer Hospital in Gloversville, New York. The Site Supervisor runs day-to-day site operations, coaches and supervises Connection Specialists and a Team Lead, and builds partnerships with hospital leadership and affiliated clinics. The team helps patients take an active role in their care during and after a hospital stay.

This is an onsite, exempt position with a pay range of $62,400–$69,000 per year. The standard schedule is Monday through Friday during business hours, with occasional evenings, weekends, and holidays as business needs require. The role requires access to Protected Health Information (PHI), so the employee must follow all confidentiality and security policies for PHI use, access, and disclosure.

Most delivery duties are performed on foot or by other non-driving means. Occasional driving may be needed to support deliveries or travel between assigned sites, including occasional overnight travel. The role is based in a clinical setting, with possible exposure to communicable diseases and required adherence to protection protocols. The employee must receive vaccinations required by PEA or the hospital unless an exemption or reasonable accommodation is approved. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of the role.

Requirements

• High school diploma or equivalent.
• One year of related healthcare experience, such as medical assistant, patient care technician, patient care coordinator, clinic front desk, nursing assistant, or similar; an associate or bachelor’s degree may be considered in place of healthcare experience.
• Valid driver’s license, a driving record that meets company policy, and a reliable vehicle for travel between assigned sites, including occasional overnight travel.
• Ability to work occasional evenings, weekends, and holidays as business needs require, and during inclement weather as directed.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Teams; web-based tools such as point-of-sale, pharmacy, and EMR systems; and iPad applications.
• Strong communication and interpersonal skills, sound judgment, and creative problem-solving ability in a fast-paced setting.
• Ability to comply with PHI confidentiality and security policies.
• Ability to work on foot for extended periods in a hospital and follow required protection protocols in a clinical setting.
• Receive vaccinations required by PEA or the hospital, unless approved for an exemption or reasonable accommodation.

Nice To Haves

• Associate or bachelor’s degree.
• At least six months of pharmacy technician experience.
• Two years of management or supervisory experience.
• Retail experience.

Responsibilities

• Understand, communicate, and achieve corporate Key Performance Indicators (KPIs).
• Ensure the team is trained on and follows all Standard Operating Procedures (SOPs).
• Build and maintain site account plans on Monday.com covering goals, obstacles, current events, and strategic direction.
• Plan and organize the team’s daily work and report challenges, wins, and client needs to the manager.
• Represent PEA with hospital leadership and develop senior hospital leaders as program champions.
• Prepare and approve schedules; manage call-ins, time off, timecards, performance reviews, and corrective action.
• Coach Connection Specialists through regular performance feedback and lead team huddles.
• Interview and onboard new team members and recommend hiring, promotion, and other status changes.
• Develop the Team Lead’s skills and delegate responsibilities that build leadership.
• Manage onsite technology, including iPads and IT support needs.
• Work with PEA partners to deliver all PEA services and provide a seamless patient experience.
• Ensure the team uses PEA technology, assistance program tools such as coupons, vouchers, and discount cards, and pharmacy software to document work and meet patient needs.
• Ensure Connection Specialists participate in hospital rounds and huddles as active members of the care team.
• Serve as PEA’s main contact with affiliated outpatient clinics and physician practices in the market.
• Coordinate scheduling, documentation, and hand-off of patient information after discharge.
• Identify and resolve gaps in the hospital-to-clinic referral and transition process.
• Onboard new clinic partners and share clinic feedback with PEA leadership.
• Follow PEA and hospital policies on privacy, security, patient safety, and infection control.
• Complete required PEA and health system training.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Flexible spending account (FSA)
• Paid time off, including New York State Paid Sick Leave, Paid Prenatal Leave, and Paid Family Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED