Site Supervisor

The MCS Group•Philadelphia, PA

12d•Onsite

About The Position

We are seeking an experienced and customer-focused Site Supervisor to lead onsite operations within a prestigious law firm environment. This is a hands-on, working supervisor role responsible for supporting hospitality, mailroom, production services, reception, and facilities coordination. The Site Supervisor will ensure seamless day-to-day operations, oversee service delivery, and act as the primary liaison between the law firm and visitors, and building management. Responsibilities include covering receptionist when needed, managing hospitality services, mail distribution, copy/print/scanning production services, facilities requests, and workplace support operations. This individual will proactively facilitate requests, monitor service levels, follow up on outstanding issues, and provide timely reporting to ensure all client expectations are met with professionalism and urgency. The ideal candidate possesses strong leadership skills, exceptional attention to detail, and a proven ability to deliver white-glove service in a professional environment. Experience managing multiple service lines, coordinating with vendors and building management, and creating a positive client experience is essential. This opportunity is ideal for a hospitality-minded leader who thrives in a fast-paced environment and is passionate about creating an exceptional workplace experience for clients, attorneys, guests, and employees. This is a working manager position, must be able to multitask and handling/support all office services providing a white glove service experience.

Requirements

Experienced and customer-focused.
Strong leadership skills.
Exceptional attention to detail.
Proven ability to deliver white-glove service in a professional environment.
Experience managing multiple service lines.
Experience coordinating with vendors and building management.
Experience creating a positive client experience.
Hospitality-minded.
Ability to thrive in a fast-paced environment.
Ability to multitask.
Ability to handle/support all office services.

Responsibilities

Lead onsite operations within a prestigious law firm environment.
Support hospitality, mailroom, production services, reception, and facilities coordination.
Ensure seamless day-to-day operations.
Oversee service delivery.
Act as the primary liaison between the law firm and visitors, and building management.
Cover receptionist duties when needed.
Manage hospitality services.
Manage mail distribution.
Manage copy/print/scanning production services.
Manage facilities requests.
Manage workplace support operations.
Proactively facilitate requests.
Monitor service levels.
Follow up on outstanding issues.
Provide timely reporting to ensure all client expectations are met with professionalism and urgency.
Manage multiple service lines.
Coordinate with vendors and building management.
Create a positive client experience.
Multitask and handle/support all office services providing a white glove service experience.