Site Supervisor

Securitas•Oakland, CA

About The Position

The Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The role ensures that post orders are followed, scheduled rounds are completed, required reports are submitted, and appropriate authorities and clients are notified during emergencies. The supervisor trains and guides personnel, addresses performance through coaching and discipline, assists with payroll and personnel submissions, and coordinates adequate coverage for all posts. The position also involves inspecting posts, preparing reports, and meeting with client representatives to confirm security requirements are met and provide customer service. Depending on assignment, the supervisor may also perform Security Officer duties in accordance with post orders and company policy. Supervisory duties may include interviewing, orienting, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; resolving complaints and problems; and making hiring and termination recommendations. The role requires the ability to maintain composure in potentially stressful situations, handle multiple tasks, communicate clearly, and perform a range of physical activities. Regular vehicle use is required, and some assignments may involve inclement weather or protective equipment.

Requirements

High school diploma or GED and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports.
Good organizational skills and strong customer-service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients across social levels and diverse cultures.
May be required to hold and continue to meet applicable state, county, and municipal Security Officer licensing requirements.
Must meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey, in addition to mandatory licensing requirements.
Ability to work overtime without advance notice may be required.
Ability to handle multiple tasks concurrently.
Basic keyboarding and computer-use skills and ability to operate controls.
Ability to see, hear, speak, and write clearly to communicate, observe and report incidents, and direct others.
Frequent sitting, standing, and walking for extended periods; may include climbing stairs and walking on inclines and uneven terrain.
Occasional reaching, stooping, kneeling, crouching, and crawling.
Frequent lifting or moving of up to 10 pounds and occasional lifting or moving of up to 25 pounds.
Close and distance vision and ability to adjust focus.
Regular use of a vehicle for job duties.
With or without reasonable accommodation, physical and mental capacity to perform the essential functions effectively.

Nice To Haves

Minimum 2 years of experience in retail preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts.
Ensure post orders are followed, scheduled rounds are completed, and required reports are filed.
Notify appropriate authorities and the client in emergency situations.
Coach and discipline personnel as appropriate, consulting company management or designated representatives when needed, and document coaching and disciplinary actions.
Train Security Officers and other personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management or designated representatives to ensure adequate coverage of all posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives as scheduled or needed to confirm security requirements are being met and provide quality customer service.
As assigned, interview, orient, and train employees; plan, assign, and direct work; coach and appraise performance; reward and discipline employees; address complaints and resolve problems; and make hiring and termination recommendations.
As assigned, perform Security Officer duties in accordance with post orders and company policy.