Site Supervisor, Medical Records, Release of Information

MRO Corporation•Portland, OR

6d•MRU 55,000 - MRU 65,000

About The Position

The Site Supervisor manages the daily scheduling and workflow of Release of Information (ROI) Specialists at a client site and serves as a liaison between MRO and client management. The role ensures ROI activities follow client policies and federal and state regulations and are completed on time. The Site Supervisor oversees productivity and quality, adjusts work assignments to address peak periods, absences, and vacancies, and provides coverage when needed. The position also monitors staff performance, conducts reviews and evaluations, provides feedback, and manages schedules and paid time off. It promotes positive customer service and supports the Area Manager as needed. The role is performed in office and hospital settings and involves standing, sitting, and lifting up to 20 pounds. MRO employees work at client facilities throughout the United States.

Requirements

High school diploma or GED.
At least 1 year of supervisory or management experience in an acute care setting.
Knowledge of HIPAA privacy information standards.
Excellent written communication and interpersonal skills.
Proficiency in Microsoft Office applications.

Nice To Haves

Bachelor’s degree and/or associate degree in Health Information Management, Business Administration, or a health-related field, or equivalent experience.

Responsibilities

Manage workflow among on-site employees to meet productivity and quality standards.
Adjust work assignments to cover peak periods, leave, and vacancies at staffed hospital sites; prioritize work to complete ROI functions.
Provide coverage in the event of backlogs, illness, vacation, or a medical records staff member’s leave of absence.
Perform quality assurance monitoring of ROI Specialists’ work.
Conduct productivity and work performance reviews in accordance with MRO and customer policies and procedures and federal and state law.
Monitor performance and provide feedback and evaluations for ROI Specialists.
Monitor and approve paid time off and staff schedules.
Promote MRO’s positive image through courteous, respectful, and efficient customer service to patients, coworkers, and medical center personnel.
Provide support to the Area Manager as needed.