Release of Information Specialist
About The Position
At Meritus Health, the Release of Information Specialist protects confidential health information while ensuring patients, providers, attorneys, and insurance partners receive records accurately, securely, and in a timely manner. The role processes requests for protected health information in accordance with hospital policies, HIPAA regulations, and federal and state requirements; reviews requests and authorizations; retrieves, compiles, and distributes medical records using multiple electronic systems; and advises requesters and internal departments about medical record requests. The specialist uses independent judgment to apply legal, regulatory, and privacy requirements, protects patient confidentiality, and balances accuracy and customer service while managing priorities in a fast-paced environment. The position collaborates with healthcare professionals and administrative teams to meet deadlines and customer needs. The successful candidate is organized, detail-oriented, customer-focused, adaptable, comfortable using multiple computer systems, and able to exercise sound judgment when handling sensitive information. A high school diploma or GED and at least two years of Release of Information experience in a healthcare setting are required. An associate degree in a related field and knowledge of medical terminology are preferred. Meritus describes its work environment as collaborative and caring, with an emphasis on hospitality and helping others. The benefits package includes health, dental, and vision insurance, life insurance, short- and long-term disability coverage, paid time off accruing from day one, a 401(k) plan, education assistance, and an employee assistance program. Employees working evening, night, or weekend shifts may be eligible for a shift differential.
Requirements
- High school diploma or GED required.
- Minimum of two years of Release of Information experience within a healthcare setting required.
- Computer proficiency and keyboarding skills required.
- Strong attention to detail and organizational skills.
- Ability to accurately alphabetize, file, and sequence records and documentation.
- Proficiency using computer systems and working on a computer for extended periods.
- Ability to thrive in a fast-paced environment with competing priorities.
- Excellent verbal and written communication skills.
- Strong customer service and public relations skills.
- Professional phone etiquette.
- Sound judgment and the ability to handle sensitive information with discretion.
- Effective problem-solving and decision-making abilities.
Nice To Haves
- Associate degree in Medical Office Technology, Medical Office Systems, Medical Secretarial Science, Health Information Technology, or a related field preferred.
- Medical terminology knowledge preferred.
Responsibilities
- Process and manage requests for protected health information in compliance with hospital policies, HIPAA regulations, and federal and state requirements.
- Review requests to ensure proper authorization and determine appropriate release of information.
- Retrieve, compile, and securely distribute medical records using multiple electronic systems and technologies.
- Serve as a resource for patients, providers, attorneys, insurance companies, and internal departments regarding medical record requests.
- Protect patient confidentiality by ensuring information is released only to authorized individuals.
- Use independent judgment to make informed decisions regarding legal, regulatory, and privacy requirements.
- Manage multiple priorities in a fast-paced environment while maintaining accuracy and exceptional customer service.
- Collaborate with healthcare professionals and administrative teams to meet deadlines and customer needs.
Benefits
- Health insurance available starting the first of the month following date of hire
- Dental insurance available starting the first of the month following date of hire
- Vision insurance available starting the first of the month following date of hire
- Life insurance
- Short- and long-term disability coverage
- Paid Time Off accruing from day one
- 401(k) plan
- Education assistance program
- Employee assistance program
- Eligible evening, night, or weekend shift employees may receive a shift differential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
