Release of Information Specialist, Correctional Care

Denver Health•Denver, CO

8d•$21 - $26

About The Position

The Release of Information Specialist works under minimal supervision to release and copy medical records for outside agencies, patients, courts, and other authorized requestors, following established procedures and applicable state and federal laws. The role audits medical records for completeness and legibility, prepares records for clinical schedules, files paperwork, maintains charts, answers customer questions by telephone, and provides administrative assistance to the Denver Sheriff Health Services Unit. The specialist maintains confidentiality and professional relationships with Denver Sheriff Health Services staff and Denver Health colleagues. Correctional Care staff work at either the Downtown Detention Center or the Denver County Jail. These facilities have higher clinical acuity and environmental hazards than inpatient and ambulatory settings. Security requirements affect daily working conditions, personal and institutional safety, and clinical operations. Environmental awareness, critical thinking, and decisive decision-making are required.

Requirements

High school diploma or GED.
Two years of clerical experience; the posting also lists the experience range as 1–3 years. A combination of appropriate education and experience may substitute for the minimum experience requirement.
Ability to interact well with customers.
Self-motivated, able to multitask, and detail-oriented.
Excellent written and verbal communication skills.
Knowledge of terminal-digit filing systems sufficient to maintain records.
Knowledge of release of information.
Knowledge of and ability to comply with state and federal regulations, HIPAA, Denver Sheriff Department, NCCHC, and ACA requirements concerning release of information and patient-record privacy.
Knowledge of medical record imaging, Microsoft Outlook, and Microsoft Excel.

Responsibilities

Receive and process health information requests daily, including preparing records for departments based on next-day schedule lines and delivering records to Health Services staff as requested.
Coordinate exchanges of health information with other facilities and process authorized requests from agencies, patients, medical facilities, government entities, and other requestors.
Ensure accurate disclosure of authorized protected health information while maintaining confidentiality and complying with applicable regulations, standards, and policies.
Review authorizations for completeness and confirm regulatory requirements and requestor authorization; communicate promptly when an authorization is invalid or a request cannot be processed as received.
Process non-continuity-of-care requests within three business days of receipt and ensure the integrity of released records.
Prepare risk management and litigation releases.
Create or order charts as needed, prepare charts for copying, and track charts correctly as they are scanned in and out.
Audit records, purge shelves when charts exceed capacity, and check charts for completeness before sending them to the warehouse.
Review documents for accuracy, identify and correct chart misfiles, analyze records for deficiencies, and tag deficiencies for completion.
Audit release-of-information logs and completed releases.
Follow patient-transfer protocols to support continuity of care and coordinate transfer documentation with Health Services staff and the Denver Sheriff’s Department.
Provide customer-friendly assistance to patients, outside healthcare providers, and other customers requesting records by walk-in, fax, mail, or kite.
Make and receive telephone calls with agencies, patients, lawyers, and other correctional care facilities.
Provide administrative assistance to the Denver Sheriff Health Services Unit and maintain confidentiality and professional working relationships.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and seven holidays.
Fully paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands, travel, and more.
Tuition reimbursement and assistance.
Education, coaching, professional development, career advancement pathways, and internal career-growth support through the Workforce Development Center.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness-eligible employer, with free student loan coaching and assistance navigating the program.
National Health Service Corps and Colorado Health Service Corps eligibility.