Release Of Information Specialist
About The Position
The Release of Information Specialist processes requests for patient medical information. The role includes retrieving and returning medical charts, scanning records, and transmitting them daily. The specialist validates requests and authorizations, date-stamps requests, highlights relevant data, and maintains properly stored files. The position also handles customer inquiries, assists callers with record requests, explains confidentiality and privacy regulations, and provides customer service to patients, providers, and other internal and external customers. Requests must be prioritized and completed through the appropriate systems within required timeframes and in accordance with state and federal requirements and HIPAA regulations. This is a contract position based onsite in Torrance, California, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Requirements
- Three years of release-of-information (ROI) experience.
- Strong customer service skills.
- Maintain a high level of confidentiality and comply with HIPAA requirements.
- Data-entry and processing accuracy of 95%.
- Experience with e-fax and PDF applications.
Nice To Haves
- Experience with the ROI Navigator module in EPIC.
- Experience with EMR/EHR systems and health information management.
Responsibilities
- Complete release-of-information requests, including retrieving and returning patient medical charts, scanning records, and transmitting them daily.
- Date-stamp requests and highlight data to expedite processing.
- Validate requests and authorizations for release of medical information according to procedures.
- Provide customer service to patients, providers, and other internal and external customers.
- Ensure files are properly stored and maintained.
- Receive and prioritize customer requests from multiple sources, and process them through appropriate systems within required response timeframes and in accordance with state and federal requirements and HIPAA regulations.
- Address inquiries about patient information and help callers make record requests.
- Educate customers about information confidentiality and privacy regulations.
- Identify and respond appropriately to internal and external customer needs using available resources.
Benefits
- Medical, dental, and vision coverage, subject to eligibility.
- Critical illness, accident, and hospital coverage, subject to eligibility.
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available, subject to eligibility.
- Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
- Short- and long-term disability coverage, subject to eligibility.
- Health Spending Account (HSA), subject to eligibility.
- Transportation benefits, subject to eligibility.
- Employee Assistance Program, subject to eligibility.
- Time off/leave, including PTO, vacation, or sick leave, subject to eligibility.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
