Release of Information Specialist

Tri-County Community Action Agency • Johnston, RI

2d • Onsite

About The Position

The Release of Information Specialists retrieves and processes all medical records request for Government Agencies, State Agencies, Insurance Companies, Court Order Subpoenas, Attorney, Providers, Disability Services, Workman’s Compensation, Social Security Administration, and other requestors and internal projects as needed ensuring accuracy while providing customers with the highest quality product and customer service. Disclose health information in compliance with Rhode Island Laws, Federal Public Health Laws and HIPAA Privacy Regulations. Assist Director of Health Information Management in the various duties associated with Health Information. Monitors and ensures compliance, privacy, and information management aligns with overall organizational goals.

Requirements

• Associate Degree in Health Information Management or related field.
• Minimum of 2 years’ experience with medical records procedures and/or electronic medical records.
• Knowledge of Release of Information processes.
• Knowledge of HIPAA privacy and security regulations, confidentiality, associated federal and state laws, access, release of information practices, and record retention.
• Knowledge of computers and electronic medical records.
• Experience with Microsoft office products.
• Experience with medical terminology.

Nice To Haves

• RHIT credential preferred.
• Working knowledge of NextGen Products (PM, EHR, etc.) preferred

Responsibilities

• Receives requests through various forms, including but not limited to US mail, email, electronic request, or written requests brought in by the requestor, facsimile, other hospitals and healthcare facilities.
• Reviews the quality and legitimacy of each request and determines if information can be released.
• Maintains working knowledge of state statutes on authorization requirements and related fees for copies and/or viewing.
• Analyzes requests for medical information, abstracts pertinent portions of medical records, mail, e-faxing, send/or released in accordance with organizations policy and procedure to safeguard patient confidentiality.
• Releases behavioral health, drug/alcohol abuse and other restricted information in accordance with release of information policies, procedures, and state statutes.
• Responsible for scanning documents into appropriate patient medical records as well as requesting medical records for future patient appointments.
• Receive subpoenas and verify for validity. Responds to court orders as required by law to release sensitive or protected information. Prepare and certify copies of medical record for subpoenas, depositions, court orders and attorneys.
• Track and monitor the entire release of information process until the requested medical records are received including faxing of medical requests to providers, hospitals, and other health care facilities.
• Enters and logs all request into personal health information (PHI) log in NextGen to track access to and release of (PHI).
• Process invoices and payment for medical record requests for attorneys, insurance companies, patients, etc.
• Answer and handle all incoming phone call requests pertaining to release of information. Provide timely follow-up to requestors as needed.
• Responsible for handling all incoming mail/facsimiles requests and distributing mail to appropriate staff in a timely manner.
• Responsible for completing medical record audit requests from insurers.
• Provides coverage for other staff due to absences and/or scheduled breaks.
• Works closely with other Health Center staff to contact prospective patients for whom an outside record has been obtained but no appointment has been scheduled.
• Participates in quality improvement activities as requested.
• Shows commitment to professional growth through development of skills and knowledge.
• Maintains thorough knowledge related to applicable state statues, laws and regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of disclosure of PHI.
• Provides excellent internal and external customer service by being attentive, polite and respectful. Ensures understanding of the customer request and follows through as required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 403b Savings Plan/Pension with an Agency match
• Vacation
• Sick time
• Holiday time
• Access to Agency-sponsored EAP services for employees and their families
• Training opportunities including educational experiences, certificate programs, CPR and First Aid training, and ongoing learning.
• Loan repayment opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree