Release of Information Specialist - Hybrid

Dartmouth Health•Nashua, NH

1d•Hybrid

About The Position

Responsible for processing requests for health information (medical records) in a timely manner, ensuring accuracy in the release of records, and providing customers with high-quality service. The specialist safeguards patients’ right to privacy by ensuring that only authorized individuals have access to medical information and that releases comply with the request, authorization, company policy, and HIPAA regulations.

Requirements

High school diploma or equivalent.
Familiarity with all aspects of medical records, including electronic medical records.
Excellent written and verbal communication, interpersonal, and organizational skills.
Ability to work as part of a team and use sound judgment in decision-making.

Nice To Haves

Knowledge of medical terminology and/or coding.

Responsibilities

Receive and respond to incoming requests for health information.
Assist patients; process mail; respond to telephone and email inquiries; and retrieve fax inquiries in a timely and professional manner.
Provide excellent customer service to internal and external customers.
Date-stamp requests and highlight pertinent data to facilitate processing.
Validate requests and authorizations for release of information according to company procedures and HIPAA regulations.
Document requests and update their status in the electronic tracking system as required by established procedures.
Ensure requests and authorizations are scanned into the electronic health record system.
Complete release-of-information requests accurately and correctly according to their content, company procedures, and established quality and productivity standards.
Perform quality checks to ensure confidentiality, accuracy of released information, and proper invoicing.
Organize workload and prioritize tasks to meet management’s production goals.
Maintain working knowledge of current state and federal laws and regulations related to patient privacy, as well as facility policies and procedures regarding release of information.
Perform other duties as required or assigned.