Release of Information Technician

Sanford Health•Remote WI, WI

2d•$17 - $27

About The Position

Sanford Health is seeking a Release of Information Technician to manage medical-record information requests from patients, third-party payers, and others. The role provides prompt, courteous service in a fast-paced, high-volume, customer-focused environment, with possible customer interaction in person or by telephone. The technician processes requests accurately and efficiently within established timelines, works with hybrid medical records, and understands record types and document locations. The position requires maintaining knowledge of applicable state and federal laws, HIPAA privacy and security regulations, and enterprise policies and procedures related to disclosing protected health information. Disclosures must be documented and compliant, and requests and authorizations must be reviewed against legal requirements and established procedures. The role safeguards patient privacy and confidentiality, applies medico-legal training and knowledge of the legal medical record, and uses medical terminology and an understanding of health records. The technician uses various software and applications, prioritizes and coordinates work to meet timelines, and communicates professionally with internal and external customers. Other duties may be assigned to support business needs.

Requirements

Associate's degree in a Health Information Management (HIM)-related field, or two years of equivalent work experience.
Proficient keyboarding skills.
Ability to interpret policies and procedures and select appropriate actions.
Ability to maintain a high rate of accuracy in detailed work.

Nice To Haves

Prior experience in an HIM department related to record maintenance completion or release of information.
Registered Health Information Technician (RHIT) certification.

Responsibilities

Manage medical-record information requests from patients, third-party payers, and others, providing prompt and courteous service.
Process requests efficiently and accurately within established timeline standards.
Work with hybrid medical records and understand different record types and document locations.
Document disclosures and ensure they comply with applicable laws, regulations, policies, and procedures.
Analyze requests and authorizations to determine compliance with legal requirements and established procedures.
Protect patient privacy by ensuring only authorized individuals can access medical information and maintaining strict confidentiality.
Use medical terminology and knowledge of health records to fulfill requests.
Use a variety of software and applications to process requests.
Prioritize and coordinate work to complete duties within established timelines.
Communicate and work effectively with internal and external customers with poise, tact, and professionalism.
Perform other duties as assigned to support business needs.