Medical Records Supervisor

Nevada Heart and Vascular Center•Las Vegas, NV

About The Position

At Nevada Heart and Vascular Center (NHVC), the Medical Records Supervisor works under the direction of the Medical Records Manager to file and retrieve patient medical records and ensure information is accurate and complete. The role responds to release of information (ROI) requests, logs authorizations and releases, prepares charts for upcoming appointments and off-site storage, and scans documents to update electronic health and medical records. The supervisor is familiar with HIPAA compliance requirements and has mastered all levels of Medical Records Specialist positions, enabling them to teach and train new hires throughout the Medical Records Department. The role also coordinates records retrieval and related communications, supports Medical Records team members, creates weekly schedules for Medical Records Specialist IIIs, and handles patient portal logins and other administrative tasks. The supervisor contributes to departmental goals, projects, problem-solving, and continuous improvement while following Corporate, Department, and HR policies and procedures.

Requirements

High school diploma or GED.
Medical Records related experience.
General computer skills, including working knowledge of word processing, spreadsheet, and email applications.
Detail-oriented, with good analytical and organizational skills.
Good interpersonal skills and ability to work cohesively within a team environment.
Excellent oral and written communication skills to communicate effectively with customers and all levels of management.
Ability to communicate clearly by telephone and in person.
Organization and time-management skills to manage a variety of tasks effectively.
Attention to detail to identify Medical Records issues correctly and communicate difficulties to the manager.
Technological skills, including using word processing and spreadsheet programs to track data.
Ability to gather and interpret data.
Ability to work independently in a fast-paced environment.
Familiarity with HIPAA compliance requirements.
Mastery of all levels of Medical Records Specialist positions.

Responsibilities

Greet patients professionally in person and by phone.
File documents in patient charts and check charts for accuracy and completeness.
File or retrieve information from the EMR system and update patients' electronic health or medical records.
Prepare charts for appointments and off-site storage.
Respond to release of information (ROI) requests and follow HIPAA regulations.
Retrieve records from hospitals and obtain records requested by doctors.
Answer phone calls regarding sending or retrieving records.
Access lab systems to retrieve lab results.
Print the daily schedule and obtain records corresponding with each patient scheduled that day.
Assist with questions from the Medical Records Team.
Manage patient portal logins.
Train new Medical Records employees.
Create lab accounts for new and existing employees, including Medical Assistants, doctors, and auditors.
Create weekly schedules for Medical Records Specialist IIIs.
Answer and assist in resolving patient phone calls.
Work to resolve Nursing emails and issues in the YOUCALLMD portal.
Assist with other clerical tasks as needed.
Refer higher-level problems to senior staff and escalate issues to the supervisor when necessary.
Assist with projects assigned by the direct supervisor.
Meet and exceed departmental short- and long-term goals.
Perform duties according to departmental policies and procedures and report to work, meetings, and professional obligations on time.
Participate in administrative staff meetings and attend other meetings and seminars.
Assist in evaluating departmental reports, decisions, and results against established goals.
Recommend approaches, policies, and procedures to improve departmental efficiency and services.
Take ownership of special projects, research data, and follow through with detailed action plans.
Participate in identifying and resolving problems and coordinate resolutions among appropriate parties.
Perform other related duties as required and assigned.
Adhere to Corporate, Department, and HR policies and procedures.