Site Solutions Manager-Underground

Wheeler Machinery Co • Salt Lake City, UT

4d

About The Position

The Site Solutions Manager is a subject matter expert in underground hard rock mining equipment performance and customer relationship management. The role manages key machine performance and reliability metrics for underground fleets, including load-haul-dump (LHD) loaders, underground haul trucks, and other underground mobile equipment. The manager develops strategies to improve equipment performance and maintenance practices, and organizes and interprets machine health, production, and maintenance data to help customers improve equipment performance.

The role participates in and leads continuous improvement initiatives at customer underground mine sites and communicates key performance metrics with customers and CAT. It includes customer-site travel as required, including working underground, and requires the ability to complete required MSHA underground safety training.

Requirements

• Working knowledge of underground hard rock mining equipment, including LHDs, underground haul trucks, and their major systems: powertrain, hydraulics, brakes, electrical, and controls.
• Understanding of underground mining methods and production cycles, and how equipment application affects performance and component life.
• Strong understanding of underground mine safety practices; ability to work underground and complete required MSHA underground safety training.
• Ability to deliver results with limited supervision as a self-starter and complex problem solver.
• Proficiency with computer software systems, including Microsoft Office 365 and ERP systems.
• Ability to interact with customers daily.
• Excellent motivational, communication, interpersonal, time-management, organizational, multitasking, prioritization, and attention-to-detail skills.
• Ability to work well with a team and independently.
• Ability to work effectively in multidisciplinary, multicultural team environments with customers and personnel in planning, operations, maintenance, parts, service, sales, and support.
• Effective team participation skills.
• High school diploma required.
• Customer-facing experience.

Nice To Haves

• Underground hard rock mining equipment background.
• Heavy equipment technician or maintenance experience on underground mining equipment, or a degree in Mechanical or Mining Engineering.
• Continuous Improvement, Lean Six Sigma, or manufacturing process improvement experience.
• Underground mining experience preferred.
• Higher education.

Responsibilities

• Manage and implement continuous improvement initiatives at customer underground hard rock mine sites.
• Lead performance improvement projects for underground equipment, from scoping through implementation and results tracking.
• Analyze machine health data, failure history, and component life to identify root causes and recommend corrective actions to reduce unplanned downtime.
• Develop and improve fleet maintenance strategies, including inspections, preventive and predictive maintenance, rebuild timing, and component life management.
• Help customers address how underground conditions affect equipment performance and reliability.
• Partner with Wheeler service, parts, and technical teams to troubleshoot and resolve complex machine issues.
• Communicate metrics, key issues, and continuous improvement opportunities to CAT.
• Build relationships with key customers to manage product performance.
• Create Business Intelligence tools to track performance and reliability metrics for customers and the Wheeler mining team.
• Participate in mine site assessments, including evaluating underground equipment condition, application, and maintenance practices.
• Travel to customer mine sites as required, including work underground.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED