Site Solutions Manager

Wheeler Machinery Co • Ely, NV

4d

About The Position

The Site Solutions Manager is a subject matter expert in mining machine performance and customer relationship management, with an emphasis on mining equipment electrical systems. The role manages machine performance and reliability metrics and develops strategies to improve equipment performance and maintenance practices. It organizes and interprets machine health, electrical system, and maintenance data to help customers improve mining equipment performance.

The manager participates in and leads continuous improvement initiatives and electrical systems projects at customer sites, and communicates key performance metrics to customers and CAT. The position includes travel to customer mine sites as required and other duties as assigned.

Requirements

• High school diploma is required.
• Working knowledge of mining equipment electrical systems, including AC drive systems, high-voltage components, motors, generators, and electronic controls.
• Ability to read and interpret electrical schematics and use diagnostic tools and software to troubleshoot machine systems.
• Strong understanding of electrical safety practices, including lockout/tagout and high-voltage safety.
• Ability to deliver results with limited supervision and solve complex problems.
• Proficiency with computer software systems, including Microsoft Office 365 and ERP systems.
• Ability to interact with customers daily.
• Effective communication and interpersonal skills, with dedication to customer satisfaction.
• Strong time management and organizational skills, ability to multitask and prioritize, and attention to detail.
• Ability to interact effectively in multidisciplinary, multicultural team environments, including with customers in planning, operations, and maintenance and with parts, service, sales, and support personnel.
• Effective team participation skills.
• Customer-facing experience.

Nice To Haves

• Electrical mining equipment background.
• Industrial or mining electrician experience, or a degree in Electrical Engineering.
• Continuous Improvement, Lean Six Sigma, or manufacturing process improvement experience.
• Mining experience.
• Higher education, particularly in an electrical discipline.

Responsibilities

• Manage and implement continuous improvement initiatives at customer mine sites, emphasizing mining equipment electrical systems.
• Lead electrical systems projects for mining equipment, including AC electric drive haul trucks, electric rope shovels, and electric drills, from scoping through implementation and results tracking.
• Analyze electrical failures, fault codes, and machine health data to identify root causes and recommend corrective actions that reduce unplanned downtime.
• Develop and improve maintenance strategies for electrical components and systems, including inspections, preventive and predictive maintenance, and component life management.
• Partner with Wheeler service, parts, and technical teams to troubleshoot and resolve complex electrical issues.
• Communicate metrics, key issues, electrical system concerns, and continuous improvement opportunities to CAT.
• Build relationships with key customers to manage product performance.
• Create Business Intelligence tools to track performance and reliability metrics for customers and the Wheeler mining team.
• Participate in mine site assessments, including evaluation of electrical system condition and maintenance practices.
• Travel to customer mine sites as required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED