Site Solutions Manager

Wheeler Machinery Co • Salt Lake City, UT

4d

About The Position

The Site Solutions Manager is a subject matter expert in CAT machine performance across multiple customer mine sites throughout the Wheeler territory. The role supports smaller mines and projects without a dedicated on-site Wheeler resource and serves as an internal coordinator for the mining team. It is responsible for internal performance reporting, equipment lifecycle management, and coordinating departments—including service, parts, sales, component rebuild, and technology—to deliver customer projects. The manager participates in and leads continuous improvement initiatives at customer sites and communicates key performance metrics with customers, CAT, and Wheeler leadership.

Requirements

• Working knowledge of CAT mining equipment and machine performance metrics such as availability, MTBF, MTTR, and cost per hour.
• Understanding of equipment lifecycle management, including component life, rebuild planning, and total cost of ownership.
• Project coordination skills and the ability to manage timelines and deliverables across multiple internal departments.
• Ability to manage multiple sites and priorities while traveling regularly.
• Ability to work as a self-starter and complex problem solver and deliver results with limited supervision.
• Proficiency with computer software systems, including Microsoft Office 365 and ERP systems.
• Ability to interact with customers daily.
• Motivational skills and ability to work well with a team as well as independently.
• Effective communication and interpersonal skills, with dedication to customer satisfaction.
• Strong time management, organizational, multitasking, prioritization, and attention-to-detail skills.
• Ability to interact effectively in multi-disciplined, multicultural team environments, including with customers in planning, operations, and maintenance and with parts, service, sales, and support personnel.
• Effective team participation skills.
• Experience in fleet management, equipment lifecycle, or asset management.
• Experience in project management or project coordination.
• Customer-facing experience.
• High school diploma.

Nice To Haves

• Experience with Business Intelligence tools such as Power BI.
• CAT equipment or equipment dealer experience.
• Continuous Improvement, Lean Six Sigma, or manufacturing process improvement experience.
• Mining experience.
• Higher education in business, engineering, or a related field.

Responsibilities

• Monitor and manage CAT machine performance across multiple customer mine sites throughout the Wheeler territory.
• Develop and maintain internal reports and Business Intelligence tools covering fleet performance, availability, reliability, and cost metrics for the Wheeler mining team and leadership.
• Manage equipment lifecycle planning, including tracking machine and component hours, forecasting rebuilds and replacements, and recommending repair-versus-replace decisions.
• Coordinate service, parts, sales, component rebuild, and technology departments to plan and deliver customer projects on schedule.
• Serve as the primary point of contact for smaller mines and projects without a dedicated on-site Wheeler resource.
• Travel across the territory to customer mine sites for site visits, assessments, and performance reviews.
• Manage and implement continuous improvement initiatives at customer mine sites.
• Communicate metrics, key issues, and continuous improvement opportunities to CAT.
• Build relationships with key customers with the goal of managing product performance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED