Site Solutions Manager-Underground

Wheeler Machinery • Salt Lake City, UT

4d

About The Position

The Site Solutions Manager is a subject matter expert in underground hard rock mining equipment performance and customer relationship management. The role manages performance and reliability metrics for underground fleets, including load-haul-dump (LHD) loaders, underground haul trucks, and other underground mobile equipment. It organizes and interprets machine health, production, and maintenance data to help customers improve equipment performance and maintenance practices.

The manager leads and participates in continuous improvement initiatives at customer underground mine sites, communicates key performance metrics and issues to customers and CAT, and works with Wheeler service, parts, and technical teams to troubleshoot complex equipment issues. The position also develops business intelligence tools for tracking performance and reliability, conducts mine site assessments, and travels to customer sites as required, including working underground. Other duties may be assigned.

Requirements

• High school diploma required.
• Working knowledge of underground hard rock mining equipment, including LHDs and underground haul trucks, and their major systems: powertrain, hydraulics, brakes, electrical, and controls.
• Understanding of underground mining methods and production cycles, and how equipment application affects performance and component life.
• Strong understanding of underground mine safety practices and ability to work underground and complete required MSHA underground safety training.
• Self-starter and complex problem solver able to deliver results with limited supervision.
• Proficiency with computer software systems, including Microsoft Office 365 and ERP systems.
• Ability to interact with customers daily.
• Motivational skills and ability to work well both on a team and independently.
• Effective communication and interpersonal skills, with dedication to customer satisfaction.
• Strong time management and organizational skills, including the ability to multitask and prioritize.
• Strong attention to detail.
• Ability to work effectively in multidisciplinary, multicultural team environments with customers in planning, operations, and maintenance, as well as parts, service, sales, and support personnel.
• Effective team participation skills.
• Customer-facing experience.

Nice To Haves

• Underground hard rock mining equipment background is highly regarded.
• Heavy equipment technician or maintenance experience on underground mining equipment, or a degree in Mechanical or Mining Engineering, is highly regarded.
• Continuous Improvement, Lean Six Sigma, or manufacturing process improvement experience.
• Underground mining experience is preferred.
• Higher education beyond a high school diploma is a benefit.

Responsibilities

• Manage and implement continuous improvement initiatives at customer underground hard rock mine sites.
• Lead underground equipment performance improvement projects, from scoping through implementation and results tracking.
• Analyze machine health data, failure history, and component life to identify root causes and recommend corrective actions that reduce unplanned downtime.
• Develop and improve underground fleet maintenance strategies, including inspections, preventive and predictive maintenance, rebuild timing, and component life management.
• Help customers address how underground conditions—including confined workings, ventilation and emissions limits, ground conditions, and haul road quality—affect machine performance and reliability.
• Partner with Wheeler service, parts, and technical teams to troubleshoot and resolve complex machine issues.
• Communicate metrics, key issues, and continuous improvement opportunities to CAT.
• Build relationships with key customers to manage product performance.
• Create business intelligence tools for tracking key performance and reliability metrics for customers and the Wheeler mining team.
• Participate in mine site assessments, including evaluation of underground equipment condition, application, and maintenance practices.
• Travel to customer mine sites as required, including working underground.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED