Site Optimization Team Lead- Sentara Martha Jefferson Hospital- Charlottesville, Virginia

US Acute Care Solutions • Charlottesville, VA

51d • $68,315 - $126,383 • Onsite

About The Position

The Site Optimization Team Lead partners with the Integrated Acute Care (IAC) Medical Director to build a world-class integrated acute care team across the care continuum. This role focuses on creating safe and controlled care transitions, implementing high-functioning and cost-positive protocols, and establishing quality measures. The position involves three fundamental capabilities: practice management, opportunity identification, and model implementation/change acceleration. This is an onsite position at Sentara Martha Jefferson Hospital in Charlottesville, Virginia.

Requirements

• BSN required.
• Five or more years of relevant work experience emphasizing performance improvement, data, and project plan management.
• Ability to identify metrics at risk and confirm action plans.
• Data-driven approach to problem identification and prioritization.
• Organized and effective execution with minimal oversight.
• High say/do ratio and ability to influence.
• Monitoring of action plans.
• Timely and clear communication with stakeholders.
• Structured written communication skills.
• Ability to prepare easily understandable documents.
• Appropriate communication style for all levels.
• Ability to challenge the status quo and suggest improvements.
• Critical thinking skills for problem summarization.
• Understanding of business objectives and linking activities to them.
• Negotiation skills to gain buy-in for projects.
• Dyad partnership with Site Medical and Quality Director.
• Persistence, courage, and conviction in driving issues.
• Ability to build a unified vision and motivate diverse teams.
• Identification of weaknesses and development opportunities.
• High ethical standards and commitment to company values.

Nice To Haves

• Clinical experience, i.e., Emergency / Outpatient, Inpatient, and Post-Acute settings.

Responsibilities

• Supports the Medical Director in deploying a well-structured site operating rhythm for the IAC team (Physicians, APPs, Scribes, and Administrative Assistants), including daily provider census-driven workflow process, rounding/discharge huddles and care coordination, support across ED, HM and Post-Acute, driving site process around accountable task management (Action Register) and delivery dates, and reinforcing clear expectations with the clinical team.
• Works with site administration and clinical team to identify, plan, and drive improvements in a project management environment, focusing on readmission reduction, ED time and efficiency metrics, and patient experience.
• Under the direction of the USACS Bundled Payments for Care Improvement Advanced leader, collaborates closely with patients and their healthcare team to ensure that care coordination during care transitions is efficient, effective, and patient-centered.
• Quickly identifies issues and develops thoughtful opinions; performs data analysis and navigates the hospital organization expertly to bring resources to the table.
• Acts as an agent of change and becomes the hospital's point of contact for difficult-to-manage situations.
• Effectively identifies metrics at risk and confirms action plans are in place.
• Ensures a data-driven approach to identifying and prioritizing aspects of a problem.
• Executes in an organized and effective manner with minimal instruction, oversight, and re-work within the allotted time.
• Maintains a high say/do ratio and drives accordingly via direct/indirect influencing, ensuring issues are not overlooked.
• Actively monitors action plans to ensure issues are addressed and changes are instituted.
• Ensures timely and clear communication with clinical leadership, hospital administration, and other site personnel.
• Provides structured written communications and prepares easily understandable documents that facilitate timely and efficient project work and decision-making.
• Uses the appropriate communication style to clearly articulate issues, ideas, solutions, and progress at all levels.
• Challenges the status quo and suggests changes and improvements to existing processes and procedures.
• Leverages critical thinking skills in summarizing problem statements and arriving at core business needs.
• Understands business objectives and links activities to them.
• Effectively negotiates and obtains buy-in with local leaders for improvement projects.
• Works as a dyad partner with the Integrated Acute Care Site Medical and Quality Director.
• Assists medical leaders in driving challenging issues appropriately within a team with persistence, courage, and conviction.
• Works with diverse team members to build a unified vision that inspires and engages them, demonstrating the ability to motivate others.
• Identifies weaknesses and seeks opportunities to develop needs, going outside of comfort zones.
• Displays integrity to high ethical standards and a commitment to USACS values.

Benefits

• Medical, dental, and vision insurance options
• Health savings accounts (HSA) and flexible spending accounts (FSA)
• 401(k) employee and employer contributions
• Paid time off, including vacation, sick leave, and company holidays
• Paid parental leave & family support benefits
• Short-term and long-term disability insurance
• Life and accidental death & dismemberment (AD&D) insurance
• Employee assistance programs & wellness resources
• Bonus eligibility, equity, or other incentive programs may be available depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior