Site Reliability Engineer Team Lead

SilverTech•Bedford, NH

About The Position

SilverTech is seeking a hands-on Site Reliability Engineer Team Lead to lead its SRE team and evolve its managed hosting practice. Reporting to the Chief Innovation Officer, this role owns the performance, security, and reliability of client environments across a modern multi-cloud ecosystem. The Team Lead sets direction, mentors and develops engineers, and partners with internal teams and clients to deploy, support, and improve infrastructure, taking ownership of systems end to end. The role oversees client hosting environments across Azure, AWS, WP Engine, and Windows Server/IIS; leads the on-call rotation and incident response process for 24/7 client coverage; and serves as the senior escalation contact for major incidents. It also involves infrastructure and cloud engineering, CI/CD ownership, systems administration, client engagement, and continuous improvement of hosting standards and service delivery.

Requirements

7+ years of experience in systems administration, cloud infrastructure, or hosting environments.
2+ years of leadership or management experience.
Expertise in Microsoft Azure hosting services, including App Services, Azure SQL, Key Vaults, Application Insights, and networking.
Strong experience administering Windows Server and IIS in production environments.
Working knowledge of AWS infrastructure, including EC2, RDS, and S3.
Experience with infrastructure-as-code tools such as Terraform and CI/CD pipeline management in Azure DevOps.
Proficiency in PowerShell scripting and automation.
Solid understanding of cloud security principles, including IAM, network security, and vulnerability management.
Strong communication and client-facing skills, including the ability to explain technical concepts to non-technical audiences.
A service-oriented mindset with strong ownership, accountability, and responsiveness.

Nice To Haves

Advanced experience with Cloudflare, especially in a SaaS setting.
Experience supporting .NET-based applications in Azure.
Familiarity with WP Engine or similar managed WordPress hosting platforms.
Experience leading or mentoring engineers, assigning work, coaching, contributing to hiring and performance reviews, and influencing technical direction.

Responsibilities

Lead, mentor, and oversee the SRE team; assign and prioritize work and balance project and operational demands.
Review system changes, configurations, pipelines, and documentation for quality, security, and consistency with standards.
Support team members’ growth through one-on-ones, coaching, training, and certification opportunities.
Foster a collaborative and accountable team culture that encourages knowledge sharing.
Participate in hiring, onboarding, goal setting, and performance evaluations, and work with leadership on team structure and staffing.
Own the day-to-day performance, security, and reliability of client hosting environments across Azure, AWS, WP Engine, and Windows Server/IIS.
Maintain proactive monitoring and resolve issues before they affect clients while providing high-touch support.
Own and participate in the on-call rotation and incident response process, providing 24/7 client coverage and leading major incident response.
Architect and implement secure, resilient hosting environments, including redundancy, disaster recovery, and multi-cloud strategies.
Define and maintain infrastructure as code across environments.
Manage Azure App Services, Azure SQL, Key Vaults, and Application Insights, as well as legacy AWS EC2, RDS, and S3 infrastructure.
Own and maintain Azure DevOps CI/CD pipelines for reliable, repeatable deployments.
Manage SSL/TLS lifecycle, DNS configurations, and domain services across platforms.
Support SSO integrations and identity configurations for hosted applications.
Administer Windows Server and IIS environments, including performance tuning, patching, and configuration management.
Oversee WP Engine-hosted WordPress environments, including updates and platform configurations.
Serve as the senior escalation point for hosting issues and provide root-cause analysis and long-term solutions.
Partner with development teams to align infrastructure with application architecture and support go-live readiness.
Engage directly with clients to gather requirements, communicate technical decisions, and serve as a trusted advisor.
Improve hosting reliability, security, and operational standards, and ensure the team understands and follows them.
Partner with the Chief Innovation Officer on hosting strategy, roadmap planning, budgeting, and vendor relationships, and provide updates on team performance, risks, and priorities.
Collaborate across functions to improve processes, tooling, and service delivery.