Site Reliability Engineer Team Lead

SilverTech, Inc.•Bedford, NH

About The Position

SilverTech is seeking a hands-on Site Reliability Engineer (SRE) Team Lead to lead its SRE team and evolve its managed hosting practice. Reporting to the Chief Innovation Officer, the role owns the performance, security, and reliability of client environments across a multi-cloud ecosystem, while building a team that delivers reliable service consistently. The lead sets team direction, mentors and develops engineers, and partners with internal teams and clients to deploy, support, and improve infrastructure. The position oversees client hosting environments across Azure, AWS, WP Engine, and Windows Server/IIS. It leads proactive monitoring, on-call and incident response, secure and resilient infrastructure design, infrastructure as code, CI/CD, systems administration, and hosting standards. The role also serves as the senior escalation point for hosting issues, engages directly with clients, and partners with the Chief Innovation Officer on hosting strategy, roadmaps, budgets, and vendor relationships. The role may be hybrid from SilverTech’s Bedford, New Hampshire office or fully remote within the United States, depending on candidate location and business needs.

Requirements

At least 7 years of experience in systems administration, cloud infrastructure, or hosting environments.
At least 2 years of leadership or management experience.
Expertise in Microsoft Azure hosting services, including App Services, Azure SQL, Key Vaults, Application Insights, and networking.
Strong experience administering Windows Server and IIS in production environments.
Working knowledge of AWS infrastructure, including EC2, RDS, and S3.
Experience with infrastructure-as-code tools such as Terraform and CI/CD pipeline management in Azure DevOps.
Proficiency in PowerShell scripting and automation.
Solid understanding of cloud security principles, including IAM, network security, and vulnerability management.
Strong communication and client-facing skills, including the ability to explain technical concepts to non-technical audiences.
A service-oriented mindset with strong ownership, accountability, and responsiveness.

Nice To Haves

Advanced experience with Cloudflare, especially in a SaaS setting.
Experience supporting .NET-based applications in Azure.
Familiarity with WP Engine or similar managed WordPress hosting platforms.
Experience leading or mentoring engineers, assigning work, coaching, contributing to hiring and performance reviews, and influencing technical direction.
Comfort working with internal and external clients.

Responsibilities

Lead, mentor, and oversee the SRE team; assign and prioritize work and balance project and operational demands.
Review system changes, configurations, pipelines, and documentation for quality, security, and adherence to standards.
Support team members’ development through one-on-ones, coaching, training, and certification opportunities.
Foster a collaborative, accountable culture and encourage knowledge sharing.
Participate in hiring, onboarding, goal setting, and performance evaluations, and work with the Chief Innovation Officer and other team leads on staffing and team structure.
Own the day-to-day performance, security, and reliability of client hosting environments across Azure, AWS, WP Engine, and Windows Server/IIS.
Maintain proactive monitoring and resolve issues before they affect clients while providing high-touch support.
Own the on-call rotation and incident response process for 24/7 client coverage; participate in the rotation and lead response to major incidents and outages.
Architect and implement secure, resilient hosting environments using redundancy, disaster recovery, and multi-cloud strategies.
Define and maintain infrastructure as code for consistent, scalable environments.
Manage Azure App Services, Azure SQL, Key Vaults, and Application Insights, as well as legacy AWS EC2, RDS, and S3 infrastructure.
Own and maintain CI/CD pipelines in Azure DevOps for reliable, repeatable deployments.
Manage SSL/TLS lifecycle, DNS configurations, and domain services across platforms.
Support SSO integrations and identity configurations associated with hosted applications.
Administer Windows Server and IIS environments, including performance tuning, patching, and configuration management.
Oversee WP Engine-hosted WordPress environments, including updates and platform configurations.
Serve as the senior escalation point for hosting issues and provide root-cause analysis and long-term solutions.
Partner with development teams to align infrastructure with application architecture and support go-live readiness.
Engage directly with clients to gather requirements, communicate technical decisions, and act as a trusted advisor.
Improve hosting reliability, security, and operational standards, and ensure the team understands and follows them.
Partner with the Chief Innovation Officer on hosting strategy, roadmap planning, budgeting, and vendor relationships; provide updates on team performance, risks, and priorities.
Collaborate across functions to improve processes, tooling, and service delivery.