Site Operations Supervisor, Full Time

Bright Light Medical Imaging•Chicago, IL

7d•$24 - $27•Onsite

About The Position

The Site Operations Supervisor oversees daily operations at a diagnostic imaging office, ensuring efficient patient flow, high-quality service, regulatory compliance, and staff recruiting and performance. The supervisor provides on-site leadership to front-desk, scheduling, and support staff and collaborates with technologists, radiologists, and upper management to support safe and timely imaging services. The site has approximately 20–25 employees. This is a full-time, on-site position in Bedford Park, scheduled Monday through Friday from 9:30 a.m. to 6:00 p.m.

Requirements

High school diploma or GED required.
2–5 years of experience in healthcare operations, medical office management, or a diagnostic imaging environment.
Expertise in medical office workflows, scheduling, and patient registration.
Familiarity with insurance verification and basic billing processes.
Strong understanding of HIPAA and patient confidentiality requirements.
Excellent communication, leadership, and problem-solving skills.
Ability to multitask in a fast-paced, patient-focused environment.
Ability to stand, walk, and move throughout the imaging center during the workday, with accommodation.
Occasional lifting of office or clinical supplies up to 20 pounds.
Hand and finger movement to support keyboard use, with accommodation.
Eyesight sufficient to read a computer screen, with accommodation.
Ability to identify big-picture and small-picture issues and determine solutions.

Nice To Haves

Degree in business or health administration, or equivalent business-related experience.
Prior supervisory or lead experience.
Proficiency with EMR/RIS, scheduling systems, and basic office software.

Responsibilities

Supervise daily operations of the diagnostic imaging site.
Lead and support front-desk, scheduling, and support staff to promote an excellent patient experience.
Coordinate patient flow to minimize wait times and optimize imaging schedules.
Monitor appointment scheduling, registration accuracy, and insurance verification processes.
Conduct daily site walk-throughs to ensure readiness, cleanliness, and safety.
Address patient concerns and service issues professionally and promptly.
Ensure compliance with HIPAA and company policies and procedures.
Ensure proper use and maintenance of office equipment and supplies.
Oversee adherence to office policies and procedures; reinforce policies and provide retraining.
Manage general facilities matters.
Assist with staff onboarding, training, and performance coaching.
Support technologists and clinical leadership with operational needs, including room readiness, staffing coordination, and supply availability.
Monitor attendance, timekeeping, and productivity metrics.
Assist senior management in creating and presenting performance reviews and disciplinary actions.
Communicate operational updates, issues, and performance metrics to senior management.
Identify opportunities for process improvement and workflow efficiency.
Assist with call volume, instant messages and emails, administrative tasks, and escalated calls as needed.
Perform other duties as assigned.

Benefits

Company-paid time off, including vacation and six designated holidays.
Comprehensive medical insurance with multiple plan options and employer premium cost-sharing.
Employee-paid dental insurance options.
Employee-paid vision insurance options.
Employee-paid life insurance and AD&D options.
Employee-paid short- and long-term disability insurance options.
Employee-paid critical illness insurance options.
Employee-paid accident insurance options.
401(k) with a 4% company match, when eligible.
Paid on-site training.
Annual uniform allowance.
Competitive pay and growth opportunities.
Quarterly appreciation breakfasts or lunches.