Site Operations Supervisor, Full Time

Bright Light Medical Imaging • Bedford Park, IL

5d • Onsite

About The Position

Bright Light Medical Imaging is a physician-led, multi-location imaging center that describes its culture as supportive, team-driven, and focused on integrity, compassion, and employee growth. The Site Operations Supervisor provides on-site leadership for the daily operations of a diagnostic imaging office in Bedford Park. The role oversees front-desk, scheduling, and support staff and collaborates with technologists, radiologists, and upper management to support efficient patient flow, high-quality service, regulatory compliance, and safe, timely imaging services. The site has approximately 20–25 employees.

This is a full-time, on-site position with hours Monday through Friday, 9:30 a.m. to 6:00 p.m. The supervisor supports staff recruiting and performance, patient service, office readiness and facilities, and operational communication and improvement. Flexible scheduling may be required based on patient volume and staffing.

Requirements

• High school diploma or GED.
• 2–5 years of experience in healthcare operations, medical office management, or a diagnostic imaging environment.
• Expertise in medical office workflows, scheduling, and patient registration.
• Familiarity with insurance verification and basic billing processes.
• Strong understanding of HIPAA and patient confidentiality requirements.
• Excellent communication, leadership, and problem-solving skills.
• Ability to multitask in a fast-paced, patient-focused environment.
• Ability to stand, walk, and move throughout the imaging center during the workday, with accommodation.
• Ability to occasionally lift office or clinical supplies weighing up to 20 pounds.
• Hand and finger movement to support keyboard use, with accommodation.
• Eyesight to read a computer screen, with accommodation.
• Ability to identify big-picture and small-picture issues and determine solutions.

Nice To Haves

• Degree in business or health administration, or equivalent business-related experience.
• Prior supervisory or lead experience.
• Proficiency with EMR/RIS, scheduling systems, and basic office software.

Responsibilities

• Supervise the diagnostic imaging site's daily operations.
• Lead and support front-desk, scheduling, and support staff to ensure an excellent patient experience.
• Coordinate patient flow to minimize wait times and optimize imaging schedules.
• Monitor appointment scheduling, registration accuracy, and insurance verification processes.
• Conduct daily site walk-throughs to ensure readiness, cleanliness, and safety.
• Address patient concerns and service issues professionally and promptly.
• Ensure compliance with HIPAA and company policies and procedures.
• Ensure proper use and maintenance of office equipment and supplies.
• Oversee adherence to office policies and procedures, reinforce policies, and provide retraining.
• Manage general facilities needs.
• Assist with staff onboarding, training, and performance coaching.
• Support technologists and clinical leadership with operational needs, including room readiness, staffing coordination, and supply availability.
• Monitor attendance, timekeeping, and productivity metrics.
• Assist senior management in creating and presenting performance reviews and disciplinary actions.
• Communicate operational updates, issues, and performance metrics to senior management.
• Identify opportunities for process improvement and workflow efficiency.
• Assist with call volume, instant messages and emails, administrative tasks, and escalated calls as needed.
• Perform other duties as assigned.

Benefits

• Paid time off, vacation, and six designated holidays.
• Medical insurance with multiple plan options and employer premium cost-sharing.
• Employee-paid dental insurance.
• Employee-paid vision insurance.
• Employee-paid life insurance and AD&D.
• Employee-paid short- and long-term disability insurance.
• Employee-paid critical illness insurance.
• Employee-paid accident insurance.
• 401(k) with a 4% company match, when eligible.
• Paid on-site training.
• Annual uniform allowance.
• Competitive pay and growth opportunities.
• Quarterly appreciation breakfasts or lunches.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED