Site Operations Lead

TEC Services•Tucson, AZ

3d•$55,000 - $58,000•Onsite

About The Position

The Site Operations Lead supports and coordinates daily janitorial operations, providing operational guidance to janitorial staff to help ensure cleaning standards, safety requirements, and client expectations are met. This hands-on working-lead role monitors quality, conducts inspections, supports employee training, and addresses routine operational challenges. The position provides field support and coverage as needed and escalates significant employee, client, and operational concerns to the Regional Site Director. The role is based in Tucson, Arizona, with no travel percentage specified in the job details; however, the position requires travel between assigned store locations. The Site Operations Lead works across janitorial operations, employee development, quality assurance, safety and equipment management, and reporting. The role may involve work in retail or grocery environments and distribution facilities, and requires flexibility to work night shifts and different shifts when business needs arise. Compensation is listed at $55,000–$58,000 per year.

Requirements

Minimum of 2–3 years of experience in janitorial, custodial, or facility services.
Strong understanding of commercial cleaning practices, equipment, and sanitation standards.
Demonstrated ability to coach, guide, and support employees in a team environment.
Strong communication, organizational, and problem-solving skills.
Ability to manage competing priorities and provide support across multiple locations.
Strong attention to detail and commitment to quality and customer satisfaction.
Ability to work independently while maintaining consistent communication with management.
Willingness to work night shifts, travel between assigned store locations, and adjust schedules based on business needs.
Ability to stand, walk, bend, stoop, and kneel continually.
Ability to perform physical cleaning duties and operate commercial cleaning equipment as needed.
Ability to lift and/or move up to 50 pounds.
Ability to communicate orally with customers, employees, vendors, and management.
Ability to regularly use a mobile phone, email, and other communication tools.

Nice To Haves

Previous leadership experience overseeing janitorial teams or multiple work locations.
Bilingual ability in English and Spanish.

Responsibilities

Provide guidance and support to janitorial staff and assist with day-to-day questions and challenges.
Support the Regional Site Director with daily operations, staffing, and coverage needs.
Assist with cleaning as needed and step in to support cleaning teams when additional help or coverage is required.
Track team performance, work progress, attendance, and timekeeping, and report concerns.
Walk through facilities to check work quality and site conditions.
Help resolve routine staffing and operational issues and escalate larger concerns to management.
Assist with onboarding and training janitorial staff.
Coach employees on cleaning techniques, equipment use, and company procedures; provide guidance and feedback to promote consistency and accountability.
Identify training needs and communicate performance concerns to the Regional Site Director.
Lead by example through professionalism, dependability, and quality work.
Conduct site inspections and quality checks to ensure cleaning standards and client expectations are met.
Identify cleaning deficiencies, follow up with the Regional Site Director on corrective actions, and recommend process improvements for recurring quality issues.
Verify completion of assigned tasks, checklists, and operational requirements.
Participate in client walkthroughs and address service concerns as needed.
Ensure required checkouts, documentation, and photographs are completed.
Reinforce company safety policies, sanitation standards, and operating procedures.
Conduct safety checks and ensure designated emergency areas remain clear and accessible.
Ensure proper handling, storage, and maintenance of cleaning equipment, chemicals, and propane tanks.
Monitor equipment and supply needs, communicate shortages and repair requests, and follow up on outstanding equipment or facility concerns.
Ensure janitorial closets and equipment are clean, organized, and ready for subsequent shifts.
Report safety hazards, incidents, and compliance concerns to the Regional Site Director.
Provide regular updates to the customer and Regional Site Director on team performance, staffing, and site conditions.
Complete quality inspection reports and document issues or incidents.
Share employee concerns, attendance issues, and client feedback with appropriate people.
Keep janitorial staff informed of job expectations and daily priorities.
Document areas needing improvement and follow up to ensure issues are corrected.
Help maintain communication among janitorial staff, the client, and TEC Services leadership.
Escalate major employee, client, or operational concerns to the Regional Site Director.