Site Manager, DashMart - Jacksonville
About The Position
The Site Manager oversees a 5,000–15,000-square-foot DashMart distribution center and its local warehouse team, ensuring high-quality customer service and safe, efficient operations. Depending on the location, the site may also include a light-prep kitchen. The manager owns daily site operations, scheduling, the labor budget, and site-level performance metrics. They lead and develop Shift Leads and Operations Associates, maintain a positive team culture, and partner with central inventory and training teams. The role also uses operational data to identify inefficiencies and execute improvements to warehouse processes, quality, and the employee experience. The position requires flexibility to support a 24/7 business, including some late-night and weekend availability.
Requirements
- At least 3 years of team leadership experience in high-volume operations, such as retail, grocery, hospitality, fulfillment, logistics, or operations.
- Track record of developing people and delivering results.
- Experience managing high-performance teams of 10 or more employees.
- Ability and willingness to support a 24/7 business across multiple shifts.
- Experience using Excel or Google Sheets to analyze data, including basic formulas and pivot tables.
- College degree or relevant professional work experience.
- Schedule flexibility, including some late-night and weekend availability.
Responsibilities
- Recruit, lead, coach, and retain a high-performing team of at least three Shift Leads and six Operations Associates.
- Set the team up to work safely and productively, build a strong and positive culture, and drive employee satisfaction.
- Partner with Shift Leads to delegate daily tasks and maintain high team performance.
- Own day-to-day warehouse operations and ensure site processes run smoothly, efficiently, and safely.
- Own scheduling and manage the labor budget.
- Ensure the warehouse meets site-level metric goals.
- Lead the team in delivering a strong customer experience on every order.
- Maintain quality metrics, including order accuracy and fulfillment speed.
- Work with central inventory and training teams to provide the team with appropriate tools and resources.
- Use data to identify warehouse pain points and process inefficiencies.
- Design, build, and execute process improvement projects to improve operations, quality metrics, and the employee experience.
- Provide site and team support across shifts, including some late-night and weekend availability.
Benefits
- 401(k) plan with employer matching
- Paid parental leave (16 weeks)
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Equity grant opportunities
- Flexible paid time off/vacation for salaried roles
- Vacation accrual for hourly roles
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
