Assistant Site Manager, DashMart - [Nashville, TN]

DoorDash•Nashville, TN

1d•Onsite

About The Position

DashMart is a DoorDash-owned and operated local-fulfillment center that delivers household essentials and other goods to customers. The Assistant Site Manager works in a 5,000–15,000-square-foot distribution center, assists in leading the local warehouse operations team, and supports the Site Manager in maintaining high-quality customer service. Some locations also include light food preparation. The role leads hourly Operations Associates and Shift Leads, including hiring, coaching, and developing team members; fostering an inclusive, safety-first culture; guiding teams through new initiatives and growth projects; and handling onsite escalations with cross-functional partners. The Assistant Site Manager owns results in assigned focus areas or shifts, driving performance through effective scheduling, inventory management, and network best practices. The position also analyzes performance data and makes recommendations about resource allocation, workflow, warehouse organization, and cross-functional support. It may lead process-improvement projects. The manager coaches the team to deliver accurate orders and fast fulfillment, partnering with central teams such as inventory and training to ensure the team has needed tools and resources. The schedule requires flexibility, including regularly scheduled late-night and weekend hours.

Requirements

At least 3 years of experience in operations, warehouse logistics, customer service, retail management, fulfillment, or a related field.
At least 1 year of experience managing a team.
Experience managing high-performance teams of 5 or more employees, with successful performance and employee-development outcomes.
Experience using Excel or Google Sheets to analyze data, including basic formulas and pivot tables.
Flexible schedule, including availability for regularly scheduled late-night and weekend hours.
Ability to lead teams, solve problems using data, adapt to ambiguity and rapid change, and take ownership in a growing business.

Responsibilities

Lead hourly Operations Associates and Shift Leads with compassion and a commitment to inclusivity.
Hire, coach, and develop high-performing team members and foster a safety-first culture.
Help the team navigate new initiatives and growth projects.
Handle onsite escalations, coordinating with cross-functional partners as needed.
Drive results in assigned focus areas or shifts and achieve performance targets.
Schedule effectively, execute inventory-management processes, and deploy network best practices.
Analyze data and recommend or execute actions involving resource allocation, workflow, warehouse organization, and cross-functional support.
Lead process-improvement projects as needed.
Coach and empower the team to deliver a high-quality customer experience, including order accuracy and fulfillment speed.
Work with central inventory, training, and other teams to ensure the site has the tools and resources needed.