Site Manager

Genuine Parts Company•Akron, OH

About The Position

Manages a company-owned IBS store to increase ROI and market penetration while providing excellent customer service. Hires and develops quality personnel, sets high performance standards, and uses company training resources to recognize employee efforts and accomplishments. Protects inventory and company assets, addresses operational issues, maintains cleanliness throughout the store and surrounding areas, and supports and implements IBS NAPA operational and marketing programs. Performance is measured by sales, net profit, inventory turnover, payroll percentage, gross profit, and inventory gain. The Site Manager monitors sales performance, resolves problems, builds customer relationships, supervises and coaches employees, minimizes inventory shrinkage, and ensures merchandise is received and stored appropriately. The role also supports a safe workplace, ensures timely HazMat training, follows company policies, maintains procurement card controls in coordination with the District office or District Manager, and negotiates with non-NAPA vendors.

Requirements

High school diploma or equivalent required.
Demonstrated leadership in the automotive aftermarket service industry, preferably in an automotive parts department, dealership, jobber, or retail establishment.
Working knowledge of the organization(s) served by the store.
High character and a commitment to fair dealings with employees and customers.
Strong leadership skills, customer focus, open communication, and willingness to coach and provide feedback.
Personal drive, self-motivation, and initiative to accomplish company goals.
Ability to work with people in a fast-paced setting, be competitive, and remain calm under pressure.
Willingness and ability to learn.
Analytical problem-solving skills.
Ability to operate a TAMS point-of-sale system and perform cataloging.
Ability to use an adding machine and process cash, check, and credit card transactions.
Ability to speak clearly and listen attentively.
Ability to stand and walk for an entire assigned work shift.
Ability to lift and move parts and boxes weighing up to 60 pounds.
Ability to repeatedly bend or stoop to floor-level shelves and reach upper shelves up to eight feet using a stool or ladder when necessary.
Ability to move engine blocks, core barrels, and other heavy equipment using appropriate moving aids, including hand trucks, barrel dollies, and hydraulic lifts.

Nice To Haves

Technical school education and/or a college degree.

Responsibilities

Monitor store sales performance daily, weekly, monthly, and year to date.
Identify and effectively solve problems.
Develop good customer relations and maintain a high level of customer service.
Address customer sales and service questions promptly.
Supervise and coach store employees.
Monitor employee performance and recognize both good and unacceptable performance.
Ensure proper processes and procedures are used to minimize inventory shrinkage.
Ensure merchandise is received accurately and on time and stored appropriately in the stockroom.
Create a safe work environment and ensure required HazMat training occurs in a timely manner.
Work to minimize employee time loss due to Workers’ Compensation injuries.
Understand, interpret, and comply with company policies.
Work with the District office or District Manager to maintain procurement card controls.
Build relationships and negotiate with non-NAPA vendors regarding pricing, inventory, and service.
Maintain and protect company store facilities, equipment, inventory, and other physical assets.
Perform other duties as assigned by management.