Site Manager

Genuine Parts Company•Oklahoma City, OK

10d

About The Position

Manages a company-owned IBS store to increase return on investment and market penetration while providing excellent customer service. Hires and develops personnel, sets high performance standards, and uses company training resources to recognize employee efforts and accomplishments. Protects inventory and company assets, addresses operational issues, and ensures the cleanliness of the store, stockroom, and outside areas. Supports and implements IBS NAPA operational and marketing programs. Performance measures include sales, net profit, inventory turnover, payroll percentage, gross profit, and inventory gain. The Site Manager monitors sales performance, develops customer relationships, supervises and coaches employees, and maintains appropriate inventory, safety, and operational practices.

Requirements

High school diploma or equivalent.
Demonstrated leadership in the automotive aftermarket service industry, preferably in an automotive parts department, dealership, jobber, or retail establishment.
Working knowledge of the organization(s) the store serves.
High character and a fair approach to dealing with employees and customers.
Ability to provide strong leadership and build a high-performance team through customer focus, open communication, coaching, and feedback.
Personal drive, self-motivation, and initiative to accomplish company goals.
Enjoy working with people in a fast-paced setting; be competitive while remaining calm under pressure.
Willingness and ability to learn.
Analytical problem-solving skills.
Ability to operate the TAMS point-of-sale system and cataloging tools.
Ability to use an adding machine and process cash, check, and credit card transactions.
Ability to speak clearly and listen attentively.
Ability to stand and walk for the entire assigned work shift.
Ability to lift and move parts and boxes weighing up to 60 pounds.
Ability to repeatedly bend or stoop to floor-level shelves and reach upper shelves (eight feet) using a stool or ladder when necessary.
Ability to move engine blocks, core barrels, and other heavy equipment using appropriate moving aids.

Nice To Haves

Technical school education and/or a college degree.

Responsibilities

Monitor store sales performance daily, weekly, monthly, and year to date.
Identify problems and solve them effectively.
Develop good customer relations and maintain a high level of customer service.
Address customer sales and service questions promptly.
Supervise and coach store employees.
Monitor employee performance and recognize both good and unacceptable performance.
Ensure appropriate processes and procedures are used to minimize inventory shrinkage.
Ensure merchandise is received accurately and on time and is appropriately put away in the stockroom.
Create a safe work environment, ensure required HazMat training occurs on time, and work to minimize employee time loss due to workers’ compensation injuries.
Understand, interpret, and comply with company policies.
Work with the District office or District Manager to maintain procurement card controls.
Build relationships and negotiate with non-NAPA vendors on pricing, inventory, and service.
Protect and maintain company store facilities, equipment, inventory, and other physical assets.