Site Manager

Apex Service Partners•Hermantown, MN

15d•$100,000 - $140,000

About The Position

The Site Manager leads the day-to-day operations of the HVAC, Plumbing, and Electrical business throughout the Greater Duluth area. The role oversees business performance, develops high-performing teams, drives operational excellence, and helps execute the market’s growth strategy. Reporting to the General Manager, the Site Manager works closely with market leadership, including the Market Area President, to support expansion of residential service across the market. The position is suited to an experienced leader who can build teams, improve processes, and drive results; home services experience is preferred, but leaders from other field-based service industries are also considered.

Requirements

At least 5 years of leadership experience overseeing operations, field teams, or service organizations.
Proven ability to lead large teams and develop high-performing leaders.
Strong operational and business acumen, including experience driving performance and accountability.
Experience managing key business metrics and making data-driven decisions.
Ability to influence, coach, and motivate teams at all levels of the organization.
Strong communication, problem-solving, and decision-making skills.
Experience leading through growth, change, and organizational development initiatives.
Customer-focused mindset and commitment to exceptional service.
Ability to balance strategic thinking with hands-on operational leadership.
Valid driver’s license and acceptable driving record.

Nice To Haves

Home services industry experience, including HVAC, Plumbing, Electrical, Construction, Restoration, or other field-service environments.
Experience supporting P&L performance, budgeting, and cost management initiatives.
Multi-location or multi-department leadership experience.
Experience with ServiceTitan or similar field service software.
Track record of improving operational performance and scaling teams.
Experience partnering closely with executive leadership on growth initiatives.

Responsibilities

Provide leadership and oversight for daily HVAC, Plumbing, and Electrical business operations.
Lead, coach, and develop department leaders and frontline team members to promote accountability, engagement, and performance.
Partner with the General Manager to execute market operational and growth initiatives.
Work with the Market Area President and leadership team to support long-term market expansion strategies.
Drive performance in revenue, profitability, productivity, customer satisfaction, and employee retention.
Support budgeting, cost management, workforce planning, and resource allocation.
Monitor business performance and identify ways to improve operational efficiency and profitability.
Foster a culture focused on safety, customer service, accountability, and continuous improvement.
Support recruiting, onboarding, and talent development to build a strong leadership pipeline.
Partner with department leaders to resolve operational challenges and remove barriers to success.
Ensure compliance with company policies, procedures, and safety standards.
Help drive execution of the company’s strategic objectives as a key organizational leader.