Site Manager, Real Estate & Facilities

TTEC•Englewood, CO

3d•Onsite

About The Position

The Site Manager, Real Estate & Facilities leads overall facilities management at TTEC’s Greenwood Village, Colorado site. The role develops, implements, and maintains facility programs focused on continuous improvement, automation, global thinking, and identifying best practices. It leads the facilities team and serves as a liaison among vendors and the landlord, while anticipating business facilities needs. The position reports to the Regional Site Manager, Real Estate and Facilities and partners with supported teams and departments. Responsibilities include maintaining facility systems, managing facilities budgets and procurement, overseeing customer expectations and relationships, establishing standards for vendor relationships, communicating safety and security policies, and managing disaster preparedness and recovery programs. The role also coordinates with headquarters to implement the site-wide Emergency Response Plan and serves as a 24/7 emergency point of contact for situations affecting the site campus.

Requirements

At least 4 years of experience in facilities management, process, and execution.
Ability to respond to emergency situations 24/7.
Reliable transportation and a valid driver's license.
Ability to use PC and database applications to track work orders.
Ability to use standard and non-standard power tools.
Proven ability to lead a small team of internal staff and external vendors.

Responsibilities

Maintain facility systems, including HVAC, CCTV, badge access, generators, UPS, and fire suppression.
Establish and manage the facilities budget, including budget and procurement processes.
Manage customer expectations and ongoing customer relationships.
Develop and maintain standards for relationships with facilities-related vendors.
Implement and communicate policies affecting customer safety and security.
Manage disaster preparedness and recovery programs and coordinate with headquarters to implement the site-wide Emergency Response Plan.
Lead and manage a small team of internal staff and external vendors.
Respond to site campus emergencies on a 24/7 basis and transport goods and equipment as needed.