Site Manager ESD Laundry RIH
About The Position
The Manager, Environmental Services (EVS) provides leadership for daily environmental services and linen operations to ensure a safe, clean, sanitary, and patient-centered hospital environment. The role plans, organizes, and monitors EVS activities; establishes cleanliness standards; leads supervisors and frontline staff; and advances quality through training, auditing, rounding, and continuous improvement. The manager partners with clinical and operational departments to support service excellence, regulatory alignment, and consistent environmental hygiene services that contribute to patient care, safety, and experience. The position oversees frontline EVS staff and daily work activities, ensures adherence to cleaning and infection-control standards, and conducts inspections and quality-assurance activities. It also supports staffing, scheduling, training, and performance management, while maintaining communication with clinical and operational partners. Brown University Health employees are expected to model the organization’s values of Compassion, Accountability, Respect, and Excellence. Work takes place throughout patient-care and support areas and includes frequent walking, standing, and routine rounding and inspections. The role may involve hospital-related environmental conditions, periodic travel between sites, and off-shift or on-call coverage. The listed schedule is 6:30 a.m.–3:00 p.m., with 8 daily hours. The position is located at Rhode Island Hospital, 593 Eddy Street, Providence, Rhode Island.
Requirements
- Associate degree in management, business administration, or a healthcare-related field, or equivalent experience.
- At least 4 years of progressively responsible experience in Environmental Services or housekeeping.
- 1–2 years of supervisory experience.
- Demonstrated experience in EVS operations, scheduling, quality inspection, and staff supervision.
Nice To Haves
- Bachelor’s degree.
- Certified Healthcare Environmental Services Professional (CHESP) certification.
- EVS training certifications such as T-CHEST or T-CSCT where training programs are emphasized.
- Valid driver’s license for roles requiring site travel.
Responsibilities
- Plan, organize, and oversee daily EVS operations and linen services across assigned areas.
- Establish and maintain cleanliness and sanitation standards and ensure work follows appropriate procedures and techniques.
- Develop and manage staffing schedules and assignments to provide adequate coverage across shifts and service needs.
- Serve as liaison with clinical and support departments, address service needs, resolve issues, and minimize disruption to patient care.
- Conduct inspections, rounding, and quality-assurance reviews; document findings and implement corrective actions.
- Lead training, auditing, and process-improvement initiatives to improve cleaning effectiveness and operational performance.
- Monitor and report operational metrics, including workload studies, staffing utilization, and quality indicators.
- Ensure safe and compliant environmental hygiene practices, including appropriate use of cleaning products, equipment, and procedures.
- Support regulatory and accreditation compliance activities related to environmental cleaning standards and documentation.
- Direct and monitor maintenance, inventory, and use of EVS equipment, supplies, and furnishings.
- Evaluate products, equipment, and materials; participate in testing and provide procurement recommendations.
- Coordinate vendor and contracted services, such as pest control and window cleaning, to ensure service quality and compliance with expectations.
- Support departmental budget management by monitoring labor utilization, supplies, and operational expenses.
- Prepare and maintain operational reports, including staffing, productivity, and performance data.
- Review timekeeping, schedules, and productivity measures to support efficient resource use and coverage.
- Lead hiring, onboarding, training, and development of EVS staff.
- Provide direct and/or indirect leadership to EVS supervisors, team leads, and frontline staff; evaluate employees and provide coaching, feedback, and corrective action as needed.
- Facilitate team communication through meetings, updates, and policy reinforcement.
- Support resolution of operational issues and escalated service concerns; coordinate responses to urgent cleaning needs or events.
- Participate in on-call or off-hours support as required to maintain continuity of EVS services.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
