Phlebotomy Manager - RIH/TMH Inpatient

Brown Medicine•Providence, RI

8d•$71,136 - $117,354

About The Position

The Manager of Phlebotomy oversees daily operations, staffing, quality oversight, and performance management of phlebotomy services across assigned locations. The role ensures safe, efficient, and compliant specimen collection while supporting patient experience, staff development, and organizational goals. The manager collaborates with laboratory leadership, nursing, and clinical teams to ensure timely and accurate specimen collection, and reports to the Director of Laboratory Operations. The position supervises phlebotomy staff and supervisors across assigned locations. Responsibilities include staffing and workflow management, employee relations, regulatory compliance, quality monitoring, operational reporting, and service improvement. The manager may also assist with instruction of students and residents and orientation of new employees. Brown University Health employees are expected to model the organization’s values of Compassion, Accountability, Respect, and Excellence.

Requirements

Associate’s degree required; a Bachelor’s degree in a related field is preferred.
Current phlebotomy or Medical Laboratory Science certification (ASCP, AMT, NHA, or equivalent); phlebotomy certification is desired, though specialized knowledge may also be obtained through equivalent work experience.
At least 5 years of progressive phlebotomy, administrative, or clinical laboratory experience, including 2 or more years in leadership.
Strong knowledge of phlebotomy practices, specimen handling, and laboratory workflows.
Experience managing phlebotomy operations in a hospital or large healthcare system.
Experience in a unionized environment.
Strong leadership and people-management skills.
Excellent communication and organizational abilities.
Ability to manage competing priorities in a fast-paced environment.
Proficiency with laboratory information systems and standard office software.
Ability to work in patient care environments, including standing and walking for extended periods.

Nice To Haves

Bachelor’s degree in a related field.
Performance improvement or Lean/Six Sigma experience.
Phlebotomy certification.

Responsibilities

Oversee daily phlebotomy operations across inpatient, outpatient, and/or ambulatory settings.
Interview, hire, schedule, train, assign work to, evaluate, and, when necessary, discipline or discharge employees within the area of responsibility.
Provide guidance and counsel to resolve sensitive or complex employee relations matters.
Ensure appropriate staffing coverage, scheduling, and productivity to meet service demands.
Monitor workflow efficiency, turnaround times, and service quality, and implement improvements.
Recruit, train, coach, and evaluate phlebotomy staff and supervisors.
Ensure compliance with regulatory and accreditation standards, including CLIA, CAP, The Joint Commission, and OSHA.
Assist, as needed, with instruction of students and residents and orientation of new employees.
Maintain quality metrics related to specimen integrity and collection accuracy.
Participate in budgeting, labor management, and operational reporting.
Serve as a liaison between Laboratory Services, nursing, and clinical departments.
Perform other duties as assigned.