SITE IT OPERATIONS TECHNICIAN

OP Mobility • Carolina, SC

5d • Onsite

About The Position

Ready to take on meaningful challenges and shape the next generation of mobility? Joining OPmobility means stepping into a global group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere. OPmobility is committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly. Innovation is a natural part of everyday work. You’ll grow in an international environment where cutting-edge technologies, industrial excellence, and real-world impact come together to tackle the challenges of tomorrow’s automotive industry. Founded in 1946 by Pierre Burelle, OPmobility, known until 2024 as Plastic Omnium, has transformed itself into a player in sustainable and connected mobility. Today, OPmobility develops technological solutions across four areas of expertise: exterior and lighting systems, the integration of complex modules, technologies related to energy storage, hydrogen and electrification, and a division dedicated to the development of embedded software and digital solutions. With €11.5 billion in revenue in 2025, 152 factories, 40 R&D centers, and nearly 38,100 employees across 28 countries, OPmobility combines global scale with local impact. All driven by a shared ambition to accelerate the automotive energy transition.

Requirements

• Good capacity in spoken and written English
• 2 years experience in similar job or industrial environment

Responsibilities

• Dedication to safety
• Collect end users incidents and requests
• Solve issues and answer requests
• Manage Level 1 support (solve issues using experience, procedures and trainings)
• Manage Level 2 support (problems not documented) and document solutions
• Reassign to the right person if necessary
• Answer user questions
• Deploy best practices
• Report on monthly basis
• Keep accurate inventory of IT assets
• Plan renewal of hardware and replace obsolete equipment
• Reconfigure hardware equipment depending on users' needs
• Communicate to the users the IT assets rules of use and the local IT organization to support the assets
• Participate to awareness sessions with users (information security, IT tips....)
• Manage incidents and requests from end users
• Able to address level 1 (call management), level 2 (resolution with procedure), or level 3 (depending on skills)
• Renew PCs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed