IT Operations Technician II

Lumen Technologies • Weehawken, NJ

3d • $71,108 - $94,809 • Onsite

About The Position

Lumen is hiring an IT Operations Technician II to support a financial-services client’s Network Operations Center at the client’s location in Weehawken, New Jersey. The role monitors and supports the client’s low-latency network, ensuring issues are resolved and reported promptly and that end-to-end network service is maintained. The work schedule is Monday through Friday, 4:00 PM to 12:00 AM, and the role requires Network Operations Center experience. The position also requires travel between sites in North Jersey.

The technician monitors network and server alerts, handles trouble tickets and incidents, coordinates changes and break-fixes, and works with the customer, Network Engineering, vendors, carriers, and market-data providers to troubleshoot and isolate root causes. The role includes data-center installation work, structured cabling, physical checks of data-center cages, equipment and spare-parts inventory, equipment coordination and storage, visitor escorting, and occasional emergency equipment restarts. The technician maintains shift logs and reports, meets SLA requirements, and hands over incomplete activities to the next shift.

The position offers a base salary range of $71,108–$94,809 in New Jersey. Lumen states that it offers a broad package of health, life, voluntary lifestyle benefits, and other wellbeing perks; further details are available through the company’s benefits information. A background screening may apply to selected candidates.

Requirements

• Network Operations Center experience.
• Minimum of 2 to 4 years of relevant experience in a NOC or production-support environment; banking or brokerage experience is preferred.
• Technical knowledge and understanding of basic network design and iOS commands.
• Understanding of networking concepts and systems, including routing and switching, WAN/LAN, and Cisco and Arista network devices.
• Experience with IBM SevOne Network Management System, including network monitoring, alert review, and event management.
• Experience with monitoring tools and ability to perform basic troubleshooting.
• Experience managing incidents and coordinating change activities.
• Experience racking, stacking, and cabling equipment.
• Structured cabling expertise, including gathering requirements, designing, installing, testing, and documenting.
• Excellent phone and written communication skills.
• Ability to work with little or no direction.
• Ability to handle multiple tasks and responsibilities.
• Ability to follow through and bring open incidents to closure.
• Ability to maintain a professional demeanor under pressure.
• Ability to travel between sites in North Jersey.

Nice To Haves

• CCNA or CCNP certification.
• Experience in a banking or brokerage industry NOC or production-support environment.

Responsibilities

• Monitor the client’s low-latency network and provide support to ensure issues are resolved and reported in a timely manner.
• Analyze and report network and server alerts from monitoring tools such as SevOne and IP SLA to the NOC Lead, Network Engineer, and Nextgen Domain Operations according to the escalation matrix.
• Review router and switch logs, analyze interface errors, and identify network issues for troubleshooting or escalation.
• Serve as the first point of contact for trouble-ticket issues, maintain the shift log, and deliver reports to the customer’s distribution list.
• Create and follow up on change requests and incident or break-fix work, and complete scheduled activities within SLA requirements.
• Join F2 outage calls and escalate network events to the appropriate team during crisis situations.
• Work with the customer and Network Engineering support staff to troubleshoot network issues and isolate root causes.
• Coordinate with customer personnel and vendor personnel, including network vendors, carriers, market-data providers, server providers, and storage providers, to provide support.
• Perform data-center installation projects, including racking and stacking servers and network equipment.
• Gather requirements for structured cabling; design, install, test, and document cabling.
• Ensure all assigned tasks and work are completed during the scheduled shift.
• Provide input to shift reports and hand over incomplete activities to the next-shift engineers.
• Physically check cages at the NJ2x and NJ3 data centers for anomalies in server, network, and facility infrastructure.
• Coordinate and store IT equipment with Lumen’s shipping department.
• Maintain vendor and visitor contact lists and escort authorized visitors to the cage, with backup from other on-duty local or remote NOC personnel.
• Create tickets and coordinate server break-fixes with the financial customer’s server maintenance vendor.
• Maintain inventory of spare parts for network and server equipment.
• Perform occasional emergency equipment restarts in the data center as needed.
• Travel between sites located in North Jersey.

Benefits

• Broad range of health benefits.
• Life benefits.
• Voluntary lifestyle benefits.
• Other perks intended to support physical, mental, emotional, and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed