Site Engineer II

Digital Realty•Richardson, TX

About The Position

The Site Engineer II is a contributing member of the site-level Data Center Operations team, supporting one or more data center properties and reporting directly to the Manager Engineering Operations. The role requires experience with mission-critical infrastructure, including generators, UPS systems, HVAC systems, fire and life safety systems, BMS, and CMMS. The engineer is expected to have expertise in either electrical or mechanical work and competence in the other area. The position contributes to daily site operations, operating procedures, change management, incident reporting, maintenance, repairs, and inspections to help maintain high data center availability. The role supports the operation, maintenance, troubleshooting, and repair of equipment and systems serving a 24x7 data center. Responsibilities include understanding facility systems, drawings, equipment specifications, operating procedures, customer obligations, alarms, and escalation processes; executing site change-management processes; supervising construction and installations as required; responding to unplanned events; conducting rounds and inspections; improving site procedures; and supporting accreditation initiatives. The position is designated for the night shift.

Requirements

At least 3 years of experience in mission-critical facilities operations or engineering, or equivalent equipment experience involving mission-critical engineering assets such as UPS, HVAC, generators, and fire/life safety systems.
Hands-on electrical or mechanical skills, with competence in the area outside the candidate’s primary expertise.
Strong knowledge of UPS systems and architectures.
Strong knowledge of cooling systems and architectures.
Strong understanding of infrastructure redundancy configurations, equipment risks, and scenarios including N+1, 2N, ATS/STS, and failover.
Strong knowledge of energy-efficiency principles.
Strong interpersonal, presentation, and communication skills, including the ability to respond verbally and in writing to sensitive issues, complex inquiries, or complaints.
Detail-oriented, with strong organizational skills.
Proficiency in Microsoft Word, Excel, and Outlook; familiarity with Microsoft Project, Adobe Acrobat, Visio, or AutoCAD.
Basic understanding of emergency situations and escalation processes.
Strong understanding of CMMS, Data Center Infrastructure Management (DCIM), and power metering systems.
Ability to lift and handle up to 50 pounds.
Ability to bend, stoop, and stretch as required to place and retrieve network devices, materials, or equipment.
Ability to work under a raised data center floor.
Ability to climb ladders up to 16 feet to reach plenum spaces.

Responsibilities

Learn facility layouts and MEP system operations, and accurately illustrate site-specific system one-lines.
Learn equipment nomenclature, equipment locations, facility drawings, equipment specifications, and sequences of operation, SOPs, and EOPs.
Understand customer SLAs and engineering-related lease obligations critical to data center operations.
Learn the facility’s top 20 EOPs and BMS alarm functionality, escalation, acknowledgement, data extraction, and trending.
Follow DLR event management, event escalation, and incident reporting procedures.
Use the CMMS to create, edit, implement, and close change-management work orders.
Create, edit, resolve, and close incident reports following site incidents.
Learn and follow Maintenance and Operations Standards and Digital Realty environmental and occupational health and safety standards.
Operate, maintain, and repair mission-critical equipment and systems supporting 24x7 data center operations and customer SLAs.
Supervise construction activity and installations as required.
Execute site-specific change-management processes, including preparing MOPs for low-risk preventative maintenance and repairs and overseeing the work.
Troubleshoot site mechanical and electrical systems.
Respond to unplanned events without immediate supervision.
Complete rounds and inspections efficiently and detect anomalies.
Develop or improve SOPs for site-specific equipment.
Develop knowledge of local customers’ businesses and data center operations.
Support accreditation initiatives such as SSAE16, SOC2, and ISO 27001, as required.
Complete DLR Critical Awareness Training.