Site and Service Manager
About The Position
The Site & Service Manager is responsible for the overall growth, performance, and strategic direction of the company’s rental and repair operations across multiple locations. The role provides leadership and oversight to support long-term operational efficiency, scalability, and organizational effectiveness. Working with department leadership and cross-functional teams, the manager evaluates operational processes, staffing structures, and business opportunities to ensure the operation is positioned to meet current and future business objectives. The position oversees site, rental, repair, warehouse, and facility operations; develops and standardizes operational processes; evaluates staffing and resource allocation; and leads the launch and performance management of new locations. It also manages vendor and service-partner relationships, purchasing, inventory planning and health, working capital, and operational performance analysis. The manager applies ITW’s 80/20 principles and drives continuous improvement in supply chain responsiveness, efficiency, customer satisfaction, and business growth. The role requires willingness and ability to travel about 20%.
Requirements
- At least 7 years of progressive leadership experience in operations, equipment rental, service, manufacturing, distribution, or a related industrial environment.
- Demonstrated success leading multi-site operations, managing geographically dispersed teams, and supporting organizational growth.
- Experience developing, launching, and managing new facilities, warehouses, or operational locations.
- Strong knowledge of equipment rental operations, repair and maintenance practices, inventory management, customer service, and workplace safety regulations, including OSHA requirements.
- Ability to analyze operational and financial performance metrics, negotiate contracts, manage vendor relationships, and use ERP systems, rental management software, Microsoft Office, and reporting tools.
- Willingness and ability to travel about 20%.
Nice To Haves
- Bachelor’s degree in Business, Operations Management, Supply Chain Management, Engineering, or a related field.
- Lean Manufacturing or Lean Operations experience.
- Six Sigma Green Belt or equivalent continuous improvement training.
- Experience with KPI development and performance management.
- Experience in welding, industrial equipment, construction equipment, or related industries.
Responsibilities
- Provide strategic leadership and oversight of site, rental, repair, warehouse, and facility operations across multiple locations.
- Partner with department leadership to monitor performance, resolve operational challenges, and maintain efficient day-to-day operations and business continuity.
- Develop, implement, and standardize processes, procedures, and operational standards to improve efficiency, service quality, consistency, and turnaround times.
- Evaluate organizational structure, staffing, workflows, and resource allocation for scalability, productivity, and alignment with business needs.
- Lead the planning, launch, and ongoing performance management of new warehouse and service locations, including operational readiness and facility oversight.
- Manage relationships with vendors, contractors, landlords, and service partners, including contract negotiations.
- Analyze KPIs and operational data to improve profitability, customer satisfaction, cost efficiency, and business growth; provide recommendations and reporting to leadership.
- Oversee purchasing activities, vendor relationships, purchase orders, and timely procurement of materials, supplies, and equipment.
- Apply ITW’s 80/20 principles to inventory planning and replenishment to maintain target product availability.
- Manage inventory investment and working capital by achieving Months on Hand targets while balancing service, availability, and efficiency.
- Proactively manage slow-moving and obsolete inventory, simplify inventory complexity, and optimize stock levels.
- Partner with suppliers, warehouse operations, logistics providers, rental facilities, and cross-functional teams to improve product availability, delivery performance, inventory flow, and customer experience.
- Identify and eliminate nonvalue-added activities, simplify processes, and implement improvements to supply chain responsiveness, efficiency, and customer outcomes.
- Demonstrate a growth mindset, entrepreneurial spirit, ownership, and collaboration.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive training on company products and sales strategies.
- Opportunities for professional development and career growth.
- Supportive team environment committed to innovation and excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
