Multi Site Service Manager

Morgan Properties•Baltimore, MD

2d•$90,000 - $95,000•Onsite

About The Position

Advance your maintenance career with Morgan Properties- Where Growth and Opportunity Await! Now hiring Multi-Site Service Managers! We are seeking a Multi-Site Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical aspects of this 192-unit property at the Ross Ridge Apartments meets company standards and applicable laws. This position serves as the maintenance leader, providing direct oversight of the maintenance teams and having the system access, operational visibility, and decision-making authority needed to manage maintenance operations, team development, vendors, approvals, and overall service performance across the communities.

Requirements

Active and valid driver’s license and personal vehicle.
One-year certificate, 5+ years of related experience, or equivalent education and experience.

Nice To Haves

HVAC/EPA/CFC Certification preferred.

Responsibilities

Establish and manage a 24-hour on-call schedule for multiple sites; respond as necessary.
Adhere to a preventative maintenance schedule for all property equipment and apartment systems across multiple sites.
Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution.
Directly supervise, coach, develop, and hold accountable all maintenance team members across assigned communities, including work assignments, scheduling, performance management, and ongoing development.
Mentor and guide maintenance technicians to increase their overall knowledge base and skill set.
Lead maintenance training, onboarding, and technical development initiatives to ensure team members have the tools, knowledge, and support needed to operate successfully across both communities.
Partner with office team members to provide exceptional service and follow-up to our residents on any maintenance issues that may arise.
Manage and organize inventory of all maintenance materials.
Establish a preventive maintenance schedule, make-ready schedule and general work order schedule for team.
Utilize operational systems, reporting tools, and maintenance platforms to monitor work order completion, preventive maintenance compliance, make-ready progress, team productivity, and overall service performance across both properties.
Manage vendor and contractor relationships, including scheduling, performance, compliance, quality control, and maintenance-related approvals to ensure efficient and cost-effective service delivery.
Review and approve maintenance-related expenditures, invoices, and operational requests within established guidelines while partnering with Property Managers and regional leadership to achieve community performance goals.
Serve as the primary maintenance leader for both communities, with direct oversight of the maintenance teams and the system access, reporting visibility, and operational authority needed to effectively manage staffing priorities, service operations, vendor partnerships, training initiatives, and maintenance performance.
Regularly inspect community buildings, including vacant units.