Multi Site Service Manager

Morgan Properties • Baltimore, MD

1d

About The Position

Morgan Properties is hiring a full-time Multi-Site Service Manager to lead maintenance operations across assigned communities, including the 192-unit Ross Ridge Apartments property. The role is responsible for ensuring that the physical aspects of the properties meet company standards and applicable laws. As the maintenance leader, the manager provides direct oversight of maintenance teams and the operational access and authority needed to manage staffing, service operations, vendors, approvals, team development, and overall service performance.

The manager oversees preventive maintenance, work orders, make-ready schedules, inventory, vendor relationships, maintenance-related expenditures, and team training. The role partners with office teams, Property Managers, and regional leadership to provide resident service and achieve community performance goals. The position follows a Monday–Friday, 8 a.m.–5 p.m. schedule, with availability for emergencies and responsibility for establishing and managing a 24-hour on-call schedule for multiple sites.

Requirements

• Active and valid driver’s license.
• Personal vehicle.
• One-year certificate, 5+ years of related experience, or equivalent education and experience.

Nice To Haves

• HVAC/EPA/CFC certification preferred.

Responsibilities

• Establish and manage a 24-hour on-call schedule for multiple sites and respond as necessary.
• Follow preventive maintenance schedules for property equipment and apartment systems across multiple sites.
• Lead, directly supervise, coach, develop, schedule, assign work to, and hold maintenance team members accountable, including through performance management and ongoing development.
• Diagnose maintenance problems and guide teams toward resolutions.
• Lead maintenance training, onboarding, and technical development initiatives.
• Partner with office team members to provide residents with service and follow-up on maintenance issues.
• Manage and organize maintenance materials inventory.
• Establish preventive maintenance, make-ready, and general work order schedules for the team.
• Use operational systems, reporting tools, and maintenance platforms to monitor work order completion, preventive maintenance compliance, make-ready progress, team productivity, and service performance across both properties.
• Manage vendor and contractor relationships, including scheduling, performance, compliance, quality control, and maintenance-related approvals.
• Review and approve maintenance expenditures, invoices, and operational requests within established guidelines, partnering with Property Managers and regional leadership on community performance goals.
• Serve as the primary maintenance leader for both communities, managing staffing priorities, service operations, vendor partnerships, training initiatives, and maintenance performance.
• Regularly inspect community buildings, including vacant units.
• Be available and prepared for emergency events.

Benefits

• Up to 50% rent discount.
• Property staff shared renewal commissions.
• Morgan Essentials: $300 quarterly.
• On-call appreciation: $15 per day for holding the on-call phone.
• Medical, dental, and vision benefits.
• 401(k) retirement plan with company match.
• Generous paid time off, including 10 holidays per year and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed