General Service Site Manager

Vanderlande•Los Angeles, CA

1d•$155,000 - $165,000

About The Position

Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. At Los Angeles International Airport (LAX), Vanderlande is responsible for service and maintenance of the baggage handling system (BHS). The posting describes a senior operations and maintenance leadership role accountable for the safe, compliant, and profitable execution of the site service contract. The manager oversees contractual performance, KPI and SLA results, budget and margin targets, workforce productivity, maintenance quality, and customer satisfaction, while directing the site leadership team and representing Vanderlande with customers, airlines, airport authorities, the TSA, and other stakeholders. The role leads a site-based service team in a 24/7 operating environment. It combines contract and business management, safety leadership, staffing and payroll administration, maintenance management, customer relationship management, and continuous improvement. The position is full-time, with a stated weekday schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m., and an expectation to manage a 24/7 operation. Travel is up to 10%.

Requirements

10 or more years of progressive service, operations, or maintenance leadership experience, including responsibility for a complex 24/7 operation and a multidisciplinary team.
Demonstrated ownership of multimillion-dollar contracts or business units, including budgeting, forecasting, cost control, margin improvement, contract compliance, and executive-level performance reporting.
Ability to convert contractual requirements and operational data into priorities, management actions, and sustainable business results.
Experience working with third-party service providers as subcontractors.
Ability to pass 10-year background checks to the extent required by TSA and airport authorities.
Ability to attain and sustain an Airport ID Badge/CBP Seal.
Strong business and financial acumen, including P&L thinking, budgeting, forecasting, cost control, labor productivity, commercial risk, and margin improvement.
Ability to lead through measurable objectives, operating reviews, action tracking, and consistent accountability.
Data-driven problem-solving skills, including root-cause identification, prioritization, and timely corrective action.
Strong contract-management capability, including KPI/SLA governance, scope control, change management, compliance, and customer commitments.
Ability to build, coach, and retain teams; set expectations; provide feedback; recognize strong performance; and address underperformance.
Executive-level communication and stakeholder-management skills.
Strong operational discipline and judgment, including the ability to manage competing priorities in a 24/7 environment.
Continuous-improvement mindset and a track record of delivering measurable, sustained results.
Strong Microsoft Office skills, particularly Excel, Word, PowerPoint, and Outlook, and the ability to analyze and communicate business performance.
Confidence, integrity, and professionalism in representing Vanderlande.
Ability to meet the physical demands described, including regularly sitting, using hands, and talking or hearing, and occasionally standing, walking, stooping, kneeling, crouching, or crawling.
Ability to accurately perceive safety issues and use close, distance, and peripheral vision, depth perception, and focus adjustment.

Nice To Haves

Bachelor's degree in Business, Engineering, Operations Management, or a related field; equivalent education and relevant professional experience will also be considered.
MBA.
Experience in automated handling systems, capital goods, system integration, airports, or similarly business-critical environments.
Bilingual Spanish and English speaker.
B.A. or B.S. in Engineering or operations.
Airport or warehouse operations experience.
Conveyor services or material handling services experience.
Strong client interface and professional presentation skills.

Responsibilities

Own contract execution, commercial performance, customer commitments, and the site operating plan.
Develop and execute the site business plan to achieve revenue, margin, cost, cash, productivity, and customer-performance targets in collaboration with Sales, Finance, and regional leadership.
Ensure safe, effective, compliant, and profitable delivery of contract obligations, KPIs, SLAs, milestones, reporting requirements, and customer commitments.
Allocate internal and external resources according to business priorities, contractual risk, workload, and return on investment.
Build customer relationships, set expectations, protect the contractual position, and resolve performance or commercial issues promptly.
Coordinate cross-functional decisions, secure resources, assign owners and deadlines, and escalate unresolved risks.
Establish performance-management routines, review indicators, identify performance gaps, and ensure corrective actions are owned, time-bound, and sustained.
Provide accurate weekly and monthly business reviews covering performance, safety, reliability, labor productivity, financial results, risks, forecasts, and recovery actions.
Oversee or coordinate site surveys and site preparation for system installations before deployments.
Act as contractual liaison with the customer; maintain scope and change control, document and obtain approval for variations, and support timely billing and commercial recovery.
Represent the operation in meetings with the airport, TSA, airlines, and other government entities that are clients.
Develop and implement contract-management and administration procedures in compliance with company policy, and contribute to or influence company policies as appropriate.
Set and enforce maintenance quality standards, holding leaders and technicians accountable for workmanship, schedule compliance, documentation, repeat failures, and corrective-action completion.
Lead customer performance reviews with clear data, decisions, action owners, due dates, and follow-through.
Resolve issues and conflicts, escalate material risks early, and ensure agreed actions are completed and verified.
Promote accident-free workplace principles and compliance with company safety programs; oversee PPE requirements, OSHA administration, safety training, inspections, and documentation.
Build the organization, operating rhythm, and management controls needed for the 24/7 operation.
Submit and process payroll.
Partner with Human Resources and Recruiting on workforce planning, hiring, onboarding, development, succession, employee relations, and performance management.
Develop and control staffing plans, schedules, overtime, and management coverage aligned with contract requirements, workload, productivity targets, and budget.
Promote coordination among Operations, Sales, Finance, HR, Safety, and other departments.
Own the site budget, forecast, and cost-control plan, including labor, overtime, subcontractors, parts, and assets; explain variances and implement recovery actions.
Maintain customer relationships and resolve maintenance-related issues and disputes.
Develop, maintain, and enforce site policies and procedures, including standard operating, communication, safety, contingency, attendance, craftsmanship quality-control, inventory-management, and training procedures.
Monitor and control maintenance performance in the CMMS.
Control customer-provided spare parts and purchasing activities to maintain required inventory levels.
Coordinate downtime, system contingency planning, and failure protocols with the customer.
Prepare and submit daily, weekly, monthly, and annual reports on BHS, PBB, and related-system performance and operational and maintenance status.
Set performance expectations and individual goals for site leaders and teams; coach and develop employees, conduct performance reviews, and hold staff accountable for results and action closure.
Create and enforce mandatory employee tool lists.
Conduct BHS failure root-cause assessments and ongoing BHS assessments.
Track and administer the BHS parts warranty program.
Partner with Sales to retain and grow the account, identify business opportunities, develop business cases, and maintain stakeholder relationships.
Prepare commercially sound proposals for scope additions, deletions, and changes, including assumptions, resources, risks, pricing inputs, and implementation plans.
Lead strategic and continuous-improvement plans to improve safety, system availability, maintenance effectiveness, workforce productivity, customer satisfaction, and financial performance; validate benefits and sustain improvements.