Site Property Manager and Maintenance

WESTMINSTER COMPANY•Tarboro, NC

About The Position

This position is responsible for the day-to-day operations of the property, including leasing, resident relations, administration, financial activities, property maintenance, and supervision of subordinate staff. The role presents apartments to prospective residents, processes applications and move-ins and move-outs, collects income, supports lease compliance, and ensures eligibility and recertification requirements are followed. It also maintains resident records, property grounds and common areas, safety procedures, work orders, inspections, and emergency response systems. The position helps manage the property budget, purchasing, reporting, contracted work, and regulatory inspections. Maintenance duties include preparing vacant units for occupancy, handling service requests and repairs, maintaining equipment and inventory, performing preventive maintenance, and ensuring the property meets company maintenance standards. The employee may also perform other job-related duties as requested by a supervisor, subject to reasonable accommodations.

Requirements

Completed high school or trade school equivalent.
Two to three years of maintenance experience.
General knowledge of HVAC, carpentry, plumbing, and electrical work.
Knowledge of how to use safety devices, including safety belts, safety glasses, and lock-out systems.
Must attend required training.

Responsibilities

Present the property and sample apartments to prospective residents and complete leasing paperwork accurately.
Select residents according to property guidelines, process applications, and send timely acceptance or denial notices.
Coordinate move-in and move-out processes and complete the required forms accurately.
Support lease compliance and, after consulting with the RPM, initiate lease termination proceedings when appropriate.
Receive and deposit rent, security deposits, and other resident income; prepare receipts and distribute required records.
Bill residents for damages, late fees, NSF charges, and other lease-related charges.
Ensure only eligible applicants are admitted and market the property according to its Affirmative Fair Housing Marketing plan and waiting list.
Conduct quarterly interior unit inspections and report needs and violations to the RPM.
Prepare turnover units for occupancy within an average of five days and complete lease recertifications and renewals in accordance with applicable policies and guidelines.
Promote a safe environment, ensure maintenance staff follow safety procedures, and advise residents to report hazards.
Maintain administrative supplies and forms; complete and distribute required information and reports on time.
Immediately notify the RPM and Insurance Coordinator of specified fires, property damage, work-related injuries, and injuries or damages involving residents or others, with a written report within 24 hours.
Publish and distribute periodic resident newsletters, maintain a resident council, deliver one Process Review for Improvement monthly, and support resident involvement in a neighborhood network.
Maintain resident files, verify insurance and monitor contracted work, maintain property grounds, and ensure work orders are completed properly and promptly.
Prepare responses to regulatory inspections and audits for RPM approval; carry out subordinate staff supervisory duties and maintain an after-hours emergency system.
Keep property operations within budget, prepare budget variance reports and logs, pursue collection of delinquent amounts, ensure purchases stay within budget, and participate in budget development and reserve withdrawal requests.
Prepare vacant apartments for occupancy in accordance with make-ready policy, aiming for an average completion time of no more than five days while managing labor, materials, and contractor costs efficiently.
Maintain 24-hour on-call availability for emergencies and ensure contractor work is accurate and cost-effective.
Receive service requests professionally and complete them promptly according to policy.
Maintain property curb appeal, walk the property daily to remove rubbish and identify or remove hazards, maintain grounds and common areas, and monitor landscaping contract performance when applicable.
Maintain landscaping and maintenance equipment, follow equipment safety precautions, and implement preventive maintenance.
Assist the site manager with eviction proceedings according to policy.
Control maintenance inventory, comply with company maintenance standards, perform repairs or determine when a contractor is needed, and obtain bids for work above specified cost thresholds.
Advise residents about maintenance procedures professionally, complete scheduled unit inspections with proper notification, and change A/C filters quarterly.
Follow procedures when interacting with residents and handling their property; help ensure units and common areas conserve energy.
Maintain SDS sheets for required inventory products and walk units with a certified pest control technician according to the property schedule.