Site Administrator - Miners Region

St. Luke’s University Health Network•Coaldale, PA

About The Position

The Site Administrator is responsible for the daily operations and strategic direction of a St. Luke’s Physician Group Medical Office Building. The role oversees clinical and support staff and ensures efficient front- and back-office operations, including scheduling, billing and coding, and medical records. The administrator works with physicians, Service Line Administrators and Managers, and St. Luke’s Physician Group and Hospital leadership to support successful operations, service-line growth, financial performance, and positive patient and employee experiences. The position includes personnel administration, facility management, budgeting, financial and statistical reporting, compliance, purchasing, billing coordination, and the development and implementation of practice goals and marketing strategies. The Site Administrator also supports clinical and clerical staff development and engagement, service-line planning, and the launch of new service lines. The role is expected to promote a positive, supportive, and creative culture while maintaining confidentiality, following safety and organizational policies, demonstrating service excellence, and using resources responsibly. The physical requirements include standing and walking for six hours per day; sitting for up to two hours at a time; frequent typing, data entry, and hand use; occasional lifting of up to 20 pounds and sometimes heavier items; and frequent stooping, bending, and reaching above shoulder level. The position requires hearing for normal conversation and general, near, and peripheral vision, including tolerance for visual monotony. A bachelor’s degree in Health or Business Administration is required, along with three to five years of office management experience, including one year in a health care organization. Medical practice management experience across business operations, financial management, human resources, information management, organizational governance, patient care systems, risk management, and quality management is required.

Requirements

Bachelor’s degree in Health or Business Administration.
Three to five years of office management experience, including at least one year in a health care organization.
Medical practice management experience across business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management, and quality management.
Strong direct performance management, tact, and financial acumen.
Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations.

Responsibilities

Manage and oversee the St. Luke’s Physician Group Medical Office Building and collaborate with specialty Service Line Administrators and Managers.
Maintain centralized registration across multiple practices in the Medical Office Building and provide daily clinical and clerical support to patients and staff.
Design and implement the Medical Office Building business plan with leadership and physicians.
Administer personnel matters, including recruitment, payroll oversight and approval, grievance resolution, and performance evaluations in conjunction with Human Resources.
Maintain schedules and regularly meet with office staff and physicians; coordinate practice hours to support efficient operations.
Coordinate and implement practice measures for value-based metrics, as appropriate.
Manage practice financial performance through expense management, resource utilization, volume growth, and financial management practices.
Ensure compliance with federal and local regulations and carry out St. Luke’s Network directives related to business and clinical practice.
Collaborate with Access Center operations and centralized functions to support seamless operations and patient and employee experiences.
Coordinate purchasing through the St. Luke’s Hospital purchasing system; investigate and improve purchasing processes; approve invoices and major purchases within established guidelines; and purchase office furnishings and medical equipment.
Oversee billing and financial management, coordinate billing with Physician Billing to optimize reimbursement, and coordinate coding education for staff and physicians.
Coordinate participation in insurance plans accepted by St. Luke’s Physician Group.
Manage facilities owned by St. Luke’s Physician Group and serve as liaison with landlords for leased facilities.
Participate in annual budget development; review monthly financial reports; develop work plans to meet budget goals; and meet with physicians to review budgets and compensation.
Develop and implement short- and long-range practice and organizational goals and marketing strategies with administration, physicians, and staff.
Complete monthly reporting on service-line statistics for Hospital and SLPG leadership, and prepare and present monthly service-line metrics to relevant leaders.
Coordinate and facilitate routine service-line planning meetings with SLPG and Hospital entities to support regional growth, and work with service-line leadership to onboard or launch new service lines.
Complete clinical and clerical staff performance reviews, provide colleague feedback, and facilitate engagement initiatives that encourage teamwork and professional growth.
Promote a positive, supportive, and creative culture; maintain confidentiality; comply with employee, patient, and environmental safety policies and reporting requirements; and demonstrate service excellence and performance improvement.
Demonstrate financial responsibility through efficient and effective use of resources.
Provide consulting management services to facilitate network development and read current journals to stay informed about office-management trends.
Perform other related duties as assigned.