Sinhala Interpreter

LanguageLine Solutions

36d•$1 - $1•Remote

About The Position

LanguageLine Solutions is hiring a Work at Home Bilingual Sinhala-English Phone Interpreter. This role allows you to use your language skills to improve the lives of limited-English speakers and the Deaf and Hard-of-Hearing, all while working from home. LanguageLine Solutions has been recognized as a Great Place to Work and is a top work-from-home employer. Our interpreters serve clients in various industries including healthcare, 911, first responders, education, government agencies, and business. You will receive industry-leading training, opportunities for advancement, and support from a Senior Language Specialist and Help Desks in a certified ASTM and ISO environment.

Requirements

Fluency in Sinhala and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences.
Excellent listening, retention, and note-taking skills.
Ability to concentrate, stay detached, remain neutral and objective at all times.
Ability to remain on calls that involve sensitive subjects.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Work authorization that does not require sponsorship of a visa.
High school diploma or equivalent.
Ability to operate a keyboard and mouse and remain in a stationary position for the majority of the workday.
Ability to operate company provided software and systems.
Sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.
May be exposed to moderate noise levels.
Dedicated personal device for business purposes.
Desktop/Laptop Computer with Windows, MacOS, or ChromeOS, or Tablet (iPadOS or Android), or Smartphone (iOS or Android).
High speed Internet connection (download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms).
Must have access to a quiet space free from background noise or distraction.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation.
Ability to read and write the requested languages.

Responsibilities

Handle calls on demand and render the meaning of conversations between Sinhala and English speakers.
Break communication barriers in industries such as Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
Process information quickly and concisely, recognizing sensitive cultural differences.
Maintain professionalism and courtesy at all times, using appropriate terminology and understanding common industry procedures.
Translate verbally, not in writing.
Ensure a quiet and secure home-office environment.
Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout interpreting sessions.
Remain calm during interpreting sessions, especially in emergency situations.
Maintain punctuality and availability during work hours.
Follow client instructions and protocol to ensure client expectations are met, avoiding interaction with the Limited English-speaking Person (LEP) without client’s permission.
Understand protocol and terminology for various industries including Medical, Insurance, Finance, and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Provide the required company standards of service in a dynamic environment that may involve highly emotional or stressful calls, extended periods without breaks, or high call volumes.