Shuttle Van Driver
About The Position
At PopStroke, the Shuttle Van Driver helps create a welcoming guest experience by providing safe, reliable transportation to and from the PopStroke Orlando I-Drive venue, the Orange County Convention Center, and designated locations throughout the International Drive area. The driver operates a 13-passenger shuttle van, welcomes guests, and provides courteous service and helpful information about PopStroke’s golf, food and beverage offerings, and venue experiences. The role coordinates with venue leadership on schedules, traffic, guest requests, and transportation needs; communicates pickup locations, arrival estimates, delays, and service updates; and maintains familiarity with the local area and approved stops. The driver completes vehicle inspections and records, keeps the vehicle clean, monitors fuel and maintenance needs, follows safe-driving and emergency procedures, and supports other guest service and venue duties when shuttle service is not required. The role is non-exempt and based at PopStroke Orlando I-Drive.
Requirements
- Valid driver’s license appropriate for the assigned vehicle and its operation, including any required endorsements.
- Driving record that meets company and insurance requirements.
- Ability to meet applicable driver eligibility requirements and successfully complete required driving record reviews, screenings, and training.
- Strong commitment to safety, reliability, and guest service.
- Clear communication skills and a friendly, professional demeanor.
- Ability to remain calm, exercise sound judgment, and respond appropriately to changing conditions.
- Ability to follow routes, schedules, navigation tools, and written procedures.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to sit and operate a vehicle for extended periods while remaining alert.
- Ability to enter and exit the vehicle repeatedly and perform routine vehicle inspections.
- Ability to stand, walk, bend, and reach while assisting guests and maintaining the vehicle.
- Ability to work outdoors during pickups, drop-offs, and inspections in varying weather conditions.
- Ability to perform the essential functions of the role with or without reasonable accommodation.
- Must be at least 18 years old.
Nice To Haves
- Previous shuttle, passenger transportation, hospitality, or customer service experience.
- Familiarity with Orlando’s International Drive area and the Orange County Convention Center.
Responsibilities
- Safely operate the 13-passenger shuttle van between the venue, the Orange County Convention Center, and approved I-Drive pickup and drop-off locations.
- Welcome guests and provide courteous, professional service throughout each trip.
- Share helpful information about PopStroke’s golf, food and beverage offerings, and venue experiences.
- Follow traffic laws, posted speed limits, company transportation procedures, and safe-driving practices.
- Keep passenger counts within the vehicle’s approved capacity and ensure passengers are seated and properly secured before departure.
- Assist guests entering and exiting the vehicle as needed, following company procedures.
- Coordinate with venue leadership on shuttle schedules, convention traffic, guest requests, and transportation needs.
- Clearly communicate pickup locations, estimated arrival times, delays, and service updates to guests and team members.
- Maintain familiarity with the International Drive area, convention center access points, nearby hotels, and approved shuttle stops.
- Complete pre-trip and post-trip inspections of tires, lights, mirrors, seat belts, fluid levels, and other safety equipment.
- Promptly report maintenance needs, vehicle damage, safety concerns, accidents, and incidents to management.
- Keep the vehicle’s interior and exterior clean, organized, and welcoming.
- Monitor fuel levels and coordinate refueling and scheduled maintenance.
- Maintain trip, mileage, inspection, and incident records as required.
- Adjust driving and communicate service concerns in response to weather, traffic, road conditions, and visibility.
- Avoid distractions and follow company policies regarding mobile devices.
- Follow emergency procedures and promptly contact appropriate assistance when needed.
- Support additional guest service and venue duties when shuttle service is not required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
